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Screen is Blank or Error Message

Please try each of the following steps:

1. Check your remote. If there is a VOD/VCR switch at the bottom of the keypad, make sure it is switched to the VOD position.

2. If you tune to the appropriate Movies or Premiums On Demand channel and you find that after one minute of waiting for the Program Guide to load that nothing happens, try to order a different movie (there are several Free On Demand program options available).

3. If you still have problems, Contact Us.

Error Message 1103 or 232

Please Contact Us to speak with a customer support representative.


General Questions on how to use On Demand

Watch our On Demand How-to Videos