Help with Your Remote Control
Learn to operate your remote
If you want to use your Time Warner Cable remote control to manage your other devices, such as your TV, VCR, DVD player, etc., then use our Program Your Remote tool or download the appropriate equipment manual.
If your remote control is not working, please try the following:
1. Replace the batteries.
2. Check that there are no obstructions between the sensor on the cable Set-Top Box and the transmitter on the remote control. There must be a clear line of sight between the box and the remote.
3. If the error message is number 1103 or 232, please contact us and tell us which number appeared.
4. If the error message has any other number, please reboot your cable Set-Top Box.
5. The remote may need to be reprogrammed. For assistance, visit our Program Your Remote tool.
As a condition of service, you may be required to have equipment for every TV in your home.