Help with Your Remote Control

Ask TWC

Find the answers to questions our customers ask most often, such as:

Learn to operate your remote

If you want to use your Time Warner Cable remote control to manage your other devices, such as your TV, VCR, DVD player, etc., or maximize your experience, then use these tips.

Visit our Program Your Remote tool, which helps you to quickly and easily program your Time Warner Cable remote to work with other devices in your home.

If the remote control you own is not depicted, contact us.

For instructions on how to program your TWC remote control, visit our Program Your Remote tool.

If your remote control is not working, please try the following:

  1. Replace the batteries.
  2. Check that there are no obstructions between the sensor on the Set-Top Box and the transmitter on the remote control. There must be a clear line of sight between the two.
  3. Check for an error message on the Set-Top Box. If the error message is number 1103 or 232, contact us with the displayed number. If the error message is any other number, try rebooting your Set-Top Box.
  4. Reprogram the remote to your device(s).

 

More tips for operating and troubleshooting your remote:

POWER is not turning your device on or off.

  1. Press the corresponding device button then press POWER.
  2. If the device does not turn off, reprogram the remote to your device.

SYSTEM ON/OFF is not controlling all of your devices.

  1. Press the device button, such as TV, CBL or AUX, that corresponds to the device that isn’t responding and then press POWER.
  2. With all devices now on (or off), press SYSTEM ON/OFF to sync.
  3. All devices should turn off (or on). If the device does not turn off, reprogram the remote to your device.

VIDEO SOURCE is not displaying additional devices when more than one device is connected to the TV.

  1. Press the TV device button on the remote and try VIDEO SOURCE again.
    Note: If the list displays nothing only one device is connected.

ON DEMAND does not take you to the correct On Demand channel.

  1. To reprogram the On Demand button see our step-by-step instructions for programming macro buttons.

Other buttons, such as volume +/-, mute and channel up/down, don’t seem to be working.

  1. Press the device button, such as TV or CBL, that is programmed to control that buttons function.
  2. Verify if the button is working. If it does not respond, reprogram the remote to operate that device.
  3. If the problem persists, then the buttons on your remote may be worn out. To trade it in, bring it to a local TWC Store or contact us.

Remote turns off the TV on its own or responds inconsistently.

  1. Replace the batteries.
  2. If the problem persists, then the buttons on your remote may be worn out. To trade it in, bring it to a local TWC Store or contact us.

Setting favorite channels:

  1. Press the SETTINGS button.
  2. Select FAVORITE CHANNEL from the menu on the bottom of the screen.
  3. Use the UP/DOWN arrows on the remote to locate and highlight a channel.
  4. Press OK/SELECT – a star should appear by the channel.
  5. Press the C button to save.

Get detailed instructions for using The Guide to find shows and channels, adjust settings, order On Demand or Pay-Per-View events with ease.

Volume controls do not control the device you would like.

  1. Visit our Program Your Remote tool. From there you can see instructions for programming volume control on your TV or download the remote’s user manual to find additional options.

If you have tried all the troubleshooting tips and you are still having issues with your remote control, it may be time to trade it in. Bring your old remote with you to a local TWC Store and trade it for a newer model.

As a condition of service, you may be required to have equipment for every TV in your home.