TWC My Move®

Already a TWC Customer?
We help make your move easy

Enter the ZIP Code where you are moving, and we'll check to see if service is available in that area.

  • Ask how to get a free professional installation 
  • Dedicated My Move® specialists 
  • One-hour appointment windows (in most areas)

We'll call you within 5 minutes.**

Fill out the form, and we'll get back to you within 5 minutes. Time Warner Cable is here to make sure that your TV, Internet and Phone services are set up and ready to go as soon as you are.


                *Required Fields

                **During typical call center hours 8 AM to midnight Central Time

                † By submitting this form, you provide your signature and consent for Time Warner Cable to call you or send text messages to the number you list above, whether a mobile or home phone number, for marketing purposes. Time Warner Cable may use automated dialing technology to make calls or send text messages to you. Your agreement to receive these calls or texts is not required as a condition of making a purchase or subscribing to our services. You may revoke this consent at any time.


                We are sorry

                The ZIP Code that you entered is not serviced by Time Warner Cable. If you entered the ZIP in error, please re-enter the ZIP Code where you are moving to try again.


                Time Warner Cable is a proud partner of the CableMover program, and we can help you transition to another cable company in your new town. Call us at 1-855-394-6832 or go to CableMover.com and input your address to get started.

                Thank you. We will call you within five minutes.

                While you wait, you can shop for the best deal for your new home. Remember that you save more when you bundle.

                Or you can call us

                Our My Move Specialists are waiting for your call. We're here to help make your move hassle-free.

                1-855-892-6683

                My Move Video

                Watch how My Move can make moving easier.

                See it now

                My Move FAQs

                Browse frequently asked question on our Moves & Transfer service.

                Learn More

                 

                  

                *All prices exclude applicable taxes and fees, surcharges, equipment, non-standard installation, activation fee, Directory Assistance, Operator Services, International calls and other one-time charges. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/html/twc_sub_agreement.html. Triple Play offer expires 09/18/15 and is available to residential new and existing Single Play customers. Triple Play price will increase $20 per month for months 13-24. After 24 months, regular rates in effect at that time apply. Free Installation for customers who qualify for and select self-installation Easy Connect Kit but does not apply to National West and former New Wave and former Insight locations. All services not available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined. To receive all TV services, Preferred TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.

                The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of an approved modem required for Internet service. Current approved modems can be found at twc.com/approvedmodems.
                 
                Additional charges apply for equipment, installation, surcharges and taxes & fees. Call 1-800-TWCABLE to cancel at any time. After promotional periods, regular rates apply. Some restrictions apply.
                 
                TV: HDTV and HD Set-Top Box are required to receive HD service. TWC TV® requires Starter TV, iPad and/or iPhone with iOS 7.0 and/or Android 2.3 and WiFi connection. Start Over® is available on select shows from participating networks. As a condition of service, you may be required to have equipment for every TV in your home. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible Set-Top box or DVR. Programming is subject to availability and the video package to which you subscribe.
                 
                Must subscribe to both Preferred TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas. Pay-per-View programming and scheduling subject to change. HD Events are not available in all areas. PPV and HD PPV are optional services available for an incremental charge. Pay-Per-View events and HD Pay-Per-View events are optional services available for an incremental charge. Prices do not include taxes or franchise fees. A service fee may be assessed for Pay-Per-View orders placed through customer service. Some restrictions apply.
                 
                Internet: Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.

                Phone: Additional charges apply for taxes, fees, Directory Assistance, Operator Services and calls to international locations. After 12 months, regular monthly rates will apply. Home Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, Home Phone, including the ability to access 9‐1‐1 services, may not be available. A one-time charge may apply to keep your current telephone number.

                Payments: If you discontinue recurring payments, also known as AutoPay, within your first year of service, a $50 deposit will be added to your account.
                 
                Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories. HBO® and CINEMAX® are service marks of Home Box Office Inc. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2015 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.
                 
                For Hawaii Customers Only
                 
                *All prices exclude applicable taxes and fees, surcharges, equipment, non-standard installation, activation fee, Directory Assistance, Operator Services, International calls and other one-time charges. By enrolling in this promotion, customer agrees to be bound by the terms of TWC’s Subscriber Agreement which can be found at http://help.twcable.com/html/twc_sub_agreement.html. Offer expires 09/18/15 and is available to new residential customers. After promotional period, regular monthly rates will apply. All services may not be available in all areas. Not all equipment supports all services. Subject to change without notice. Some restrictions apply. Offers may not be combined.
                 
                To receive all TV services, Digital TV, remote and lease of a Set-Top box are required. Some services are not available to CableCARD™ customers. In some areas, a Digital Programming fee may apply to each additional box.
                 
                The Better Guarantee is a thirty-day money-back guarantee that applies to TV, Phone and/or Internet monthly recurring charge and standard installation charge. TWC must receive cancellation request for all eligible services within 30 days after installation. Return of all leased equipment required. Lease of a modem or purchase of an approved modem required for Internet service. Current approved modems can be found at twc.com/approvedmodems.
                 
                Additional charges apply for equipment, installation, surcharges and taxes & fees. Call 1-800-TWCABLE to cancel at any time. After promotional periods, regular rates apply. Some restrictions apply.

                TV: HDTV and HD Set-Top box are required to receive HD service. TWC TV® requires Starter Cable TV, iPad or iPhone with iOS 7.0 and/or Android 2.3, and WiFi connection. Start Over® is available on select shows from participating networks. As a condition of service, you may be required to have equipment for every TV in your home. TWC authorized modem required for in home viewing and minimum 1.5 Mbps connection recommended for out of home viewing. Some functions require compatible set-top box or DVR. Programming is subject to availability and the video package to which you subscribe. Must subscribe to both Digital TV and Phone to get Caller ID on TV. Caller ID on TV is not available in all areas.
                 
                Internet: Actual speeds may vary. Not available in all areas. Some restrictions may apply. Some Internet services may include Home WiFi and may require installation charges.
                 
                Phone: Additional charges apply for taxes, fees, Directory Assistance, Operator Services and calls to international locations. After 12 months, regular monthly rates will apply. Home Phone does not include back‐up power and, as in the case with an electric‐powered home cordless phone, should there be a power outage, Home Phone, including the ability to access 9‐1‐1 services, may not be available. A one-time charge may apply to keep your current telephone number.

                Payments: If you discontinue recurring payments within your first year of service, a $50 deposit will be added to your account.
                 
                Time Warner Cable and the eye/ear logo are trademarks of Time Warner Inc. Used under license. HBO GO® and MAX GO® are only accessible in the U.S. and certain U.S. territories. HBO® and CINEMAX® are service marks of Home Box Office Inc. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a CBS Company. You must be a subscriber of SHOWTIME® to receive SHOWTIME ANYTIME®. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. All other trademarks are property of their respective owners. ©2015 Time Warner Cable Inc. All rights reserved. To order any services not available online, contact us.