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For new services or to transfer services, please call:


All Islands


643-2337

ONLINE FORM

You can reach Time Warner Cable using our online form.

CUSTOMER SERVICE & LOCAL OFFICES

You can pay your bill in person or call us with any questions at our 24 hour support centers:

Locate a Payment Center Near You

OAHU

Oceanic Time Warner Cable (P.O. Box Payment)
P.O. Box 30050, Honolulu, HI. 96820-0050
24 hours a day. Mail in your payments to this address.

Mililani Tech Park
200 Akamainui St., Mililani, HI 96789-3999
Monday through Friday: 7:30 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 4:15 p.m.
Drop Box: 24 hours a day. Located outside of front lobby doors. Night drop box payments collected and processed the following workday.

Sears Cable Mart - Ala Moana Sears (ground level behind sporting goods)
Monday through Friday: 9:30 a.m. - 6:00 p.m.
Saturday: 9:30 a.m. - 5:30 p.m.
Drop Box: Available during Sears store hours. Located on the corner of our desk. Drop box payments are collected and processed the following workday.

Hawaii Kai Office - Koko Marina Shopping Center
Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:00 p.m.
Wednesday: 8:30 a.m. - 6:00 p.m.
(closed from 1pm-2pm)

Kaneohe Office - Windward City Shopping Center (Next to 24 Hour Fitness in room C19)
Directions: Coming from town turn right from Kaneohe Bay Drive to Aumoku Street (corner of Chevron service station and McDonald's). The office faces Aumoku Street.
Monday, Tuesday, Thursday, Friday, Saturday: 9:00 a.m. - 5:00 p.m.
Order service, payments (cash, checks or money orders only), or cable box exchanges.

Hickam Office - Bldg 1232 (at the BX, near GNC)
Monday through Friday: 9:00 a.m. - 5:00 p.m.
(closed from 1pm-2pm)

Foodland and Sack 'n Save
Foodland and Sack 'n Save Courtesy Counters are accepting cash/check/money order payments between 7:00 a.m. and 7:00 p.m. (please be advised that each store charges a handling fee). You must provide your Oceanic account number.

Bank of Hawaii - Waianae Branch (Waianae Customers only).
Allow 3 to 5 business days for processing.

MAUI

Kahului
350 Hoohana St., Kahului Industrial Park
Down the street from Kentucky Fried Chicken on Hoohana.
Monday through Friday: 8:00 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 3:00 p.m.

Lahaina
910 Honoapiilani Hwy, Suite 6 in the West Maui Center
Monday through Friday: 8:00 a.m. - 5:00 p.m. (closed from 1pm-2pm)
Saturday: 9:00 a.m. - 3:00 p.m.

BIG ISLAND

Hilo
1257 Kilauea Ave. Hilo, HI 96720, located in the Hilo Shopping Center (near First Hawaiian Bank).
Monday through Thursday: 8:30 a.m. - 4:30 p.m.
Friday: 8:30 a.m. - 6:00 p.m.
Saturday: 9:00 a.m. - 1:00 p.m.

Kona
74-5605 Luhia St. Suite B-1
Directions: Located in the Old Industrial Area. Going South turn right on Kaiwi Street, first left on to Luhia St. (3rd complex on the left). Going North turn left on to Kaiwi Street, first left on to Luhia St. (3rd complex on the left)
Monday through Friday: 8:00 a.m. - 5:00 p.m. (Tues closed 'til 8:30am)
Saturday: 9:00 a.m. - 1:00 p.m.

NEW ADDRESS FROM SEPTEMBER 6, 2006
(73-4876 Kanalani Street
Directions: Located near Costco. From Queen Kaahumanu Hwy turn on to Hina Lani Street, first right on to Kanalani Street.)

Kohala (part of Kona)
Tuesday through Friday: 8:00 a.m. - 1:00 p.m.

KAUAI

Kauai
3022 Peleke Street, Lihue, HI 96766, located in Lihue Industrial Park phase 2.
Monday through Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 1:30 p.m.

LANAI

Lanai
730 Lanai Ave., Suite # 118A, Dole Administration Building - across the Post Office (Payments: check or cash exact amount only).
Thursday: 8:00 a.m. - 12:00 p.m.
Friday: 1:00 p.m. - 5:00 p.m.

MOLOKAI

Molokai
On Uili St. #D (Lot 18)
Directions: Go west of Kaunakakai onto Maunaloa Highway (across the 7th Day Adventist Church)
Thursday & Friday: 8:00 a.m. - 4:15 p.m.
Friday: (closed 11:30am-12:30pm)

 

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