Answers

***Please Note (Internet Explorer 6 & 7 Users): Before using Road Runner Web Mail, you must set your Internet security level to "Medium".***

 
With Road Runner Web Mail, you can check your Road Runner e-mail when you are away from your home computer.

Inbox | Get New E-mail | Composing Messages | Deleting Messages | Personal Folders | Sent | Trash

  

INBOX
After you login, your Inbox will appear showing all your messages (sorted by newest to oldest).

NOTE: If your home computer is turned on and you are logged into your e-mail client, you may not see any new messages in your Inbox or messages may disappear after you view them in Web Mail. To avoid this problem, make sure to exit your e-mail client before you login to Road Runner Web Mail.

At the top left-hand side of your Inbox, there is a summary of how many bytes are being used total.

   
GET NEW E-MAIL
Click on the Get Mail button to refresh the site and check for new messages.



   

COMPOSING MESSAGES
How do I create and send a new message?

1. Click the Compose button.
   
   
   
   
2. Click the To: , Cc: , or Bcc: buttons to activate the contacts window or type the recipient's e-mail address.
3. Enter a subject in the Subject: field.
4. Write your message in the main text field.
5. Select a Priority for the message. You can choose between Low, Normal, or High.
   
   
   
   
6. Check the Save a copy box if you want to keep a copy of the message in the Sent Mail folder.
7. Check the Request return receipt box if you want to receive an e-mail when recipients read your message.
8. Click the Save Draft button to save your e-mail and send it at a later time.
9. Click the Spell Check button to spell check the message before it is sent.
10. Click the Add Attachments button to include an attachment in your e-mail.
11. Click the Rich Text Editor button to activate the text formatting options.
    
    
    
    
12. Click the Cancel button to discard the message.
13. Click the Send button.

How do I read a message?

1. In the left-hand column, click on the Inbox button or a folder to get a list of messages.
2. Click on the Subject field of the message to open it. New and unread messages appear in bold.
3. Click on the Inbox button or a folder to return to the list of messages.

How do I send a message using the address book?

1. Click on the Contacts button.
2. Check the box next to the addresses you want to send the message to.
3. Click the Send button. The Compose window will open with all the selected addresses in the To: field.
4. Create and send your message.

   
DELETING MESSAGES
To delete a message:

1. In the left-hand column, click on the Inbox button or a folder that has the message(s) you want to delete.
2. Check the box next to the message(s) you want to delete.
3. Click the Delete button.

NOTE: The Deleted Items folder will be automatically deleted every seven days.

PERSONAL FOLDERS
You may create as many personal folders as you need to organize your e-mail correspondence. Folders can be renamed or deleted by selecting the appropriate icon from the Manage Folders page. This page also displays the number of unread e-mail in each folder, the total number of e-mails in each folder, and the storage used by each folder.

How do I create a new folder?

1. Click the Manage link in the left-hand column of the page.
   
   
   
   
2. Click the New Folder button.
3. Type the new folder's name in the Folder Name: field.
4. Select the parent folder, from the into parent: drop-down menu, in which you would like the folder to be created.
5. Click the OK button.

How do I delete a folder?

1. Click the Manage link in the left-hand column of the page.
2. Check the box next to the folder(s) you want to delete.
3. Click the Delete button.

How do I rename a folder?

1. Click the Manage link in the left-hand column of the page.
2. Check the box next to the folder you want to delete rename.
3. Click the Rename button.
4. Type the new name in the Please type the new folder name for field.
5. Click the OK button.

NOTE: You may only change the name of one folder at a time.

How do I move messages from one folder to another?

1. In the left-hand column, click on the folder that has the message(s) you want to move.
2. Check the box next to the message(s) you want to move.
3. Select a folder from the Move to: drop-down menu.
   
   
   
   
4. Click the OK button.

  
SENT
The Sent folder contains messages that you have sent. To view the Sent folder, click the Sent Mail button located in the left-hand column.

   

TRASH
The Trash folder contains messages that you have deleted. To view the Trash folder, click the Deleted Items button located in the left-hand column. To delete messages, see the Deleting Messages section.