Service Protection Plan

Now You Can Rest Easier!

Avoid paying for unexpected service calls PLUS receive bonus privileges, for as low as $4.95 per month. When you subscribe to Time Warner Cable’s Service Protection Plan (SPP), all applicable problems are repaired FREE* of charge regardless of charge. Currently, as part of our service to you as a customer, our technicians repair any service problem that is Time Warner wire-related free of charge. However, damage to wires caused by a customer or faulty inside house wire is charged at prevailing rates. Most repair calls could cost a minimum of $40.00. After the first hour, prevailing hourly and prorates (if applicable) will apply. You can avoid these possible repair charges by subscribing to one of our Service Protection Plans: Video and/or High Speed Data SPP.... $4.95/mo.* Digital Phone only SPP.......................  $4.95/mo.* Total Home SPP..................................  $4.95/mo.* (Video,High Speed Data and Phone)  Here’s what’s covered under the Total Home Service Protection Plan (SPP): Free Service Calls- Save at least $40 each time we respond to a qualifying technical service call. We will repair Time Warner installed cable lines that are accidentally cut as a result of dog chews, gardening, property construction, etc. Free Home Telephone Wiring Repair- We will repair the standard telephone wiring and jacks activated upon installation inside your home should the need arise.** Rerun external cable drops where needed. Install house amplifier (equipment not included). FREE Bonus Privileges for SPP customers: Upgrade Privilege Bonus- Two free service upgrades per year (includes addressable or in-home transactions such as new equipment hookup, converter delivery as a result of upgrade in service and cable outlet relocation).*** Free Batteries Bonus- Free replacement batteries for cable-leased remote controls (batteries/limit two, must be picked up at a Time Warner Cable store location). To take advantage of your bonus privileges or to schedule a technical service appointment, contact us. Ask for plan code: (SPP) View things not covered under the Service Protection Plan Service Protection Plan Terms and Conditions

Rex just chewed through their cable. Thanks to Time Warner Cable's Service Protection Plan, he's not in the doghouse.

* Applicable franchise fees and taxes not included. Not all services available in all areas.

** Free telephone wiring repair applies to industry standard twisted pair residential telephone inside

wiring and jacks only.

***Free upgrade or transaction fee does not include applicable monthly service fee associated with