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Frequently Asked Questions

FAQ  >> High Speed Online  >> Service Problems

FAQs for Service Problems

What should I do if I can't connect to the Internet?

What do I do if I get a new computer?

Do you offer a live technical chat for Road Runner customers who need help?

If my modem has no power, may I exchange it in a local office?

If my cable goes out, does my Internet go out too?

If I am having problems with my Road Runner Service, where can I get additional online help?

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Most Popular FAQs

How fast is Road Runner?

How do I access my Road Runner e-mail?

What is Wireless Road Runner/Wireless Home Networking?

Does Road Runner offer protection from viruses, worms and spyware (antivirus/firewall/pop-up)?

Can I access my Road Runner e-mail when I am away from home?

What is Road Runner Lite?

What web browser does Road Runner use? Can I use any browser I want?

How do I create a Road Runner e-mail account?

I would like to upgrade/downgrade my Road Runner Package (speed level), how long does it take for this to take effect?

How many e-mail mailboxes/accounts am I entitled to?

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