Contact Us

Welcome to Time Warner Cable Support, we make it easy for you to connect with us regarding your service, 24/7.

Please select the topic that you are contacting us about today.
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For your convenience, we offer a variety of ways for you to reach us. We look forward to helping you.
  • Chat Online
    The fastest way to reach TWC 24/7

    Chat is a great way to contact us with questions while you're online.

     

    Live Chat is available 24 hours a day, 7 days a week.

     

    Please note: You will not be able to downgrade or disconnect service via chat.

    Please visit the Call Us section below to contact one of our customer service representatives.

     

    To help us serve you, please enter your ZIP Code:
    Are you currently a Time Warner Cable customer? *
    (e.g. 555-555-5555)
    (e.g. jdoe@email.com)
    What is your question about? *
    For faster service, briefly summarize your question. *
    Would you like to receive an email transcript of your chat session? *
    To start the chat session, click the "Submit" button.

    NOTES:
    • If you have difficulty installing the chat controls, please check your ActiveX security settings.
      If you choose not to install the chat controls, please select cancel when prompted.
    • Click here to learn more about the controls used to enable the new advanced chat functionality.
  • Call Us
    Speak one-on-one with a representative

    • Customer Service

      855-821-7018
    • Find a Location
      Find a TWC store or payment center near you

      Get map and driving directions for all locations including authorized payment centers.

      Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.


      Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
      and 24-hour payment drop.

       

      Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.

      • Beaver Dam

        • Beaver Dam
          1387 N. Main Street
          Beaver Dam, KY   42320
          Hours of Operation: Monday-Friday 8AM - 5PM (closed noon - 1PM for lunch) Closed Saturday/Sunday
      • Benton

        • Benton
          315 W 5th St.
          Benton, KY   42025
          Hours of Operation: Monday – Friday 8am-5pm
      • Bolivar

        • Bolivar
          1105 W. Market St.
          Bolivar, TN   38008
          Hours of Operation: Monday – Friday 8AM – 5PM
      • Brownsville

        • Brownsville
          48 S. Washington
          Brownsville, TN   38012
          Hours of Operation: Monday – Friday 8AM – 6PM
      • Calvert City

        • Calvert City
          Food Giant
          1470 5th Avenue
          Calvert City, KY   42029
      • Corbin

        • Corbin
          105 W. 3rd Street
          Corbin, KY   40701
          Hours of Operation: Monday – Friday 8AM – 6PM
      • Dyer

        • Dyer
          229 N. Main St.
          Dyer, TN   38330
          Hours of Operation: Monday – Friday 8AM – 5PM
      • Hopkinsville

        • Hopkinsville
          1525 Marie Drive
          Hopkinsville, KY   42240
          Hours of Operation: Monday, Tuesday, Thursday, Friday 8AM – 5:30PM Wednesday 9AM – 5:30PM Saturday 8AM – 12
      • Madisonville

        • Madisonville
          250 Madison Square Drive
          Madisonville, KY   42431
          Hours of Operation: Monday, Tuesday, Wednesday, Friday 8AM – 5:30PM Thursday 9AM – 5:30PM Saturday 8AM – 12PM
      • Manchester

        • Manchester
          2840 S. Highway 421
          Manchester, KY   40962
          Hours of Operation: Monday – Friday 8AM – 6PM Saturday 8AM – 12PM
      • Mayfield

        • Mayfield
          1512 Cuba Road
          Mayfield, KY   42066
          Hours of Operation: Monday-Friday: 8AM-5PM
      • Middlesboro

        • Middlesboro
          201 Chester Ave
          Middlesboro, KY   40965
          Hours of Operation: Monday – Friday 8AM – 4:30PM
      • Murray

        • Murray
          Belair Shopping Center
          906 S. 12 Street
          Murray, KY   42071
          Hours of Operation: Monday - Friday 8AM-5PM
      • Pineville

        • Pineville
          218 Park Ave
          Pineville, KY   40977
          Hours of Operation: Monday – Friday 8AM – 5PM
      • Ridgely

        • Ridgely
          Ridgely Taylor Pharmacy
          109 N. Main Street
          Ridgely, TN   38080
      • Ripley

        • Ripley
          111 West Jackson St.
          Ripley, TN   38063
          Hours of Operation: Monday – Friday 8AM – 5PM
      • Samburg

        • Samburg
          Kelly One Stop
          5488 Hwy 22
          Samburg, TN   38232
      • Somerset

        • Somerset
          5026 S. Highway 27
          Somerset, KY   42501
          Hours of Operation: Monday – Friday 8AM – 6PM Saturday 8AM – 12PM
      • South Fulton

        • South Fulton
          509 Broadway, Suite 107
          South Fulton, TN   38257
          Hours of Operation: Monday – Friday 8AM – 5PM
      • Tiptonville

        • Tiptonville
          Healthmart
          139 Church St.
          Tiptonville, TN   38079
    • Feedback
      Share your thoughts or concerns with Time Warner Cable

      We welcome your feedback about our products and services. If a response is needed, please Chat Online or Call Us.

      *Required
      Are you currently a Time Warner Cable customer? *
      (Apt, Suite, Floor Number, etc.)
      Change ZIP
      (e.g. 555-555-5555)
      (e.g. jdoe@email.com)
      For faster service, briefly summarize your question. *

    Please select your exact location from the pull-down menu.