With the Service Protection Plan, you can take advantage of the following FREE Bonus Privileges: Upgrade Privilege Bonus -  Two free service upgrades per year (includes addressable or in-home transactions such as new equipment hook-up, converter delivery as a result of upgrade in service and cable outlet relocation).*** Free Batteries Bonus - Free replacement batteries for cable-leased remote controls (batteries/limit two, must be picked up at a Time Warner Cable store location). View Things Not Covered Under the SPP To take advantage of your bonus privileges or to schedule a technical service appointment, contact us. Ask for plan code: (SPP)