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FAQs for Ask TWC

What is Ask TWC?

Ask TWC is a sophisticated online database. It is not a live person. However, the answers come to you in real language, ...  [more]

What questions can I ask?

We at Time Warner Cable are working hard to make sure Ask TWC answers any questions our customers have....  [more]

How does Ask TWC work?

Ask TWC is an online database that answers many of the questions we hear most from our customers. You can use it for ...  [more]

What if I get a wrong answer or no answer at all?

Try rephrasing the question. If you still don't receive the answer you seek, go to our Contact Us page and let us know. ...  [more]

How often is Ask TWC updated?

New information is being entered and current questions and answers are being analyzed monthly. In addition, we update ...  [more]

How do I send feedback?

Go to our Customer Service page and click on contact us.

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