What is PayXpress?

PayXpress is Time Warner Cable's bill payment option that lets you schedule and make payments as well as receive and ...  [more]

What are the benefits of PayXpress?

Save time Automate bill history Decide when and how much to pay Archive bill history Receive payment ...  [more]

How do I sign up for and begin using Time Warner Cable's PayXpress service?

To begin using PayXpress, you will need to have your account number and ZIP code (both appear on your bill), as well as ...  [more]

How much does PayXpress cost?

It's free! PayXpress from Time Warner Cable allows you to view and pay your bill online at no additional charge.

Do I need any special hardware or software to sign up for PayXpress?

No special hardware or software is required to use this service. You will only need Internet access and a Web browser ...  [more]

What do I do if my PayXpress account is disabled?

For security reasons, if you enter your password incorrectly more than five times, the system will automatically ...  [more]

What is Automatic Bill Payment and how do I use it?

With our Automatic Bill Payment Service, you can make automatic recurring payments by direct debit, credit card or your ...  [more]

What browser versions and settings are required to use PayXpress?

Internet Explorer 6.0 or higher or Firefox 2.0 or higher. Adobe Reader 7.0.8 or higher....  [more]

What if I forgot my PayXpress password?

Click on the "Forgot Password?" link on the PayXpress login screen. Your password will be emailed to you.

How do I establish regular recurring monthly payment options?

Simply go to the "Recurring Payment" link within "My Account" (accessed via the homepage). You can choose to have your ...  [more]

What is the normal processing time for a recurring payment?

Five (5) business days prior to the bill cycle date.

What type of credit cards can I use to pay my bill on PayXpress?

We accept Visa, Mastercard, Discover and American Express for both one-time payments, and recurring payment plans.

How can I sign up for paperless billing?

Paperless bills make going green easy! Please go to the Account & Billing Support page for more information.

Do I have to sign up for PayXpress to view my bill online?

You don’t have to pay your bill online, but you do need to create a PayXpress login to view it. Visit the Account & ...  [more]

How secure is my bill payment and personal information?

Time Warner Cable's PayXpress service uses the following methods to ensure that your information is secure: ...  [more]

Can I make a payment greater than my current amount due?

Yes. The amount due is taken from your current statement. When you are making one-time payments, you can increase or ...  [more]

How can I confirm that a payment has been made?

For one-time payments made on the PayXpress page, simply use the "Payment Status" link. It will display any payments ...  [more]

How can I change my paper statement option once I have registered?

If you wish to change your paper statement option once you have registered, simply use the "Change Account Information" ...  [more]

Will I receive a reminder that my electronic billing statement is available for viewing?

Yes. You will be sent an e-mail reminder when your bill is available for viewing on the site. In fact, you will be able ...  [more]

Will I have a record of past statements available on the site for reference?

Yes. Once you have enrolled in our online bill payment service, we will begin archiving your statements for future ...  [more]

What if I have forgotten my PayXpress Login ID?

If you have forgotten your Login ID, simply access the "Forgot Your Password" link on the My Account login page. Your ...  [more]

I made an online payment, but it does not appear in my "Current Statement- Snapshot" or in the "Current Statement-Details". How can I view the most current balance?

Your online payment will be reflected in your online balance. Your payment should appear in the billing statement. If ...  [more]

The amount of my online statement seems incorrect. What should I do?

As always, if you have questions about any statement, please contact us.

What if I am currently enrolled in the recurring payment plan with Time Warner Cable?

If you are currently paying your account automatically through your checking or savings account, this plan is still in ...  [more]

I made an online payment, but I can't find it. Where can I see the correct balance?

Your online payment will be reflected in your online balance. Your payment should appear in the billing statement. If ...  [more]

Where may I locate a copy of the PayXpress Terms and Conditions?

A copy of the PayXpress Registration Terms and Conditions may be obtained by locating your Time Warner Cable Division ...  [more]