What is the On-Time Guarantee?

The On-Time Guarantee is Time Warner Cable’s promise that we’ll show up on time for installations and service ...  [more]

What is your disconnection policy?

You may request that your cable service be disconnected at any time. Your billing for services will stop on the day you ...  [more]

What is your Money Back Guarantee?

If for any reason you are not satisfied with your Time Warner Cable products and services, call us within 30 days of ...  [more]

Am I on a contract with my Time Warner Cable services?

We currently do not offer contracts; however, with the Price Lock Guarantee packages where available, you can lock in ...  [more]

What if a Time Warner Cable technician accidentally breaks or damages my equipment?

Please contact us for information on what to do.

Does Time Warner Cable have seasonal/vacation hold?

Yes. Please contact us to see if your area qualifies.

What do I do if my home is burglarized and my Time Warner Cable equipment is stolen?

The subscriber is responsible for the cost of the equipment; however, homeowner's or renter's insurance may cover the ...  [more]