Your first billing statement will include: 

• Prepayments
• First month's service charges and installation charges 
• Any promotional discounts to which you are entitled

Statements are mailed monthly. Services are billed one month in advance.  For instance, the bill received in October may be for services From October 22 to November 21.

Payments made by mail usually require 5 days to reach our offices. Please allow sufficient time when mailing your payment. 

Please mail your payment in the envelope provided with the bottom portion of your statement. 

Payment should be received by Time Warner Cable no later than the 'Due Date' shown on your statement. 

A handling charge will be assessed on returned checks that can not be re-deposited, ACH payment returns and credit card (Mastercard, Visa, AMEX) charge backs. 

When you receive another invoice, if no payment has been received, this invoice will indicate "past due" charges and new or current charges. A late charge will be assessed on unpaid balance 30 days after the consumer has received services to which the late fee applies.

Cable and internet services must be current to avoid disconnection.  Reconnection following disconnection for non-payment will require payment of existing balance, late charges and a reconnection charge and an advance of one month's service.

If payment still has not been received 45 days after your due date your service may be interrupted and disconnected. 

All account holders are liable for services rendered by Time Warner Cable prior to the customer's final request to terminate service.  All equipment remains the property of Time Warner Cable.