Customer Service Guarantees

Time Warner Cable guarantees any billing problem will be corrected the first time you call or your next month is free.

Time Warner Cable guarantees to credit your account for major service interruption in excess of four hours, upon request.

Time Warner Cable guarantees that during your first month of service, if you are not satisfied with our programming or service, upon request we will disconnect your service and refund the monthly fee.

Time Warner Cable guarantees on-time installation appointments or your installation is free of charge.  If your installation is already free, you will receive a $20.00 credit on your next bill.

Time Warner Cable guarantees on-time service appointment or you will receive a $20.00 credit on your next bill.