Home Wiring

You have options regarding the home wiring located within your residence that is used to provide cable service. Home wiring is the cable which runs from your TV set to a point approximately twelve inches outside of your residence unit. Home wiring includes extra outlets, splitters, connections and fittings or wall plates attached to the cable but does not include terminal devices such as converters, descramblers, A/B switches, parental lockout devices, and security devices.

Pursuant to FCC regulations, customers are given the option to acquire the home wiring within their home upon termination of cable service. However, even prior to termination of cable service, customers can remove, replace, rearrange, repair or maintain any cable wiring located within the interior space of their residence as long as these actions do not interfere with our ability to meet FCC technical standards or to provide services to you or your neighbors. For example, you may not attach any device or equipment to your inside wiring in a way that may cause a violation of government regulations, or that impairs the integrity of the local cable system, such as creating signal leakage. In addition, you may not attach devices or equipment to the wiring that result in a degradation of signal quality to you or your neighbors.

If you choose to have us remove, replace, rearrange or maintain the wiring inside your home, you will be charged our regulated hourly service charge on a per-visit basis. Furthermore, we are not responsible for problems relating to the operation of customer-owned consumer electronic equipment such as televisions, VCRs, home antennas, etc., which may be connected to the inside wiring in your home. We are, however, responsible for problems relating to any equipment that you lease from us, other than problems caused by tampering, neglect or abuse.

You also have the option of removing, repairing, rearranging or maintaining the inside wiring yourself or hiring a contractor to do the work for you. It is important that high quality home wiring materials be used and that these materials be properly installed in order to avoid signal leakage and to maintain signal quality in compliance with FCC technical regulations. However, if improper materials or installation causes signal degradation and/or leakage, we may be required under federal law to terminate your cable service until the problem can be remedied.