Ask TWC

Ask TWC is Time Warner Cable's NEW virtual Customer Care agent.
Ask your cable related questions and get answers instantly!

Is Ask TWC a live chat?

No, Ask TWC is not a live person.  However, the answers are real language, just like you were chatting with one of our Customer Care agents.

What can I ask?

We at Time Warner Cable are working hard to make sure Ask TWC answers any questions our customers have.

Ask TWC can answer questions such as:

I lost my password, what do I do?

Can I get HDTV programming?

Is there a parental control option for Movies On Demand?

Can I create a personal Web page?

Tell me about the Music Choice service.

Since this is not a live chat, Ask TWC cannot answer
questions about your account or regarding serviceable areas.  You will have to contact us for that information.

How do I ask a question?

Click here to go to Ask TWC.  Type your question in the space provided.  Be sure to keep it short. If Ask TWC doesn't understand the question or there are multiple answers, it will let you know and ask you for more information.

Ask TWC does open in a pop-up window, so if you have a pop-up blocker installed it may not operate properly.  You might want to try to temporarily disable your pop-up blocker if you have problems using Ask TWC.

What if I get a wrong answer or no answer at all?

Try rephrasing the question.  If you still don't receive your answer, go to our Contact Us page and let us know.  A Time Warner Cable Customer Care agent will contact you with the answer, and we'll be sure to update Ask TWC for future users.

How often is Ask TWC updated?

Ask TWC is new technology and new information is being entered every day.

We'll continue to update Ask TWC as we enhance our products and services.  If there is information you want, but aren't getting your answers from Ask TWC, please let us know.

How do I send feedback? 

Ask TWC has been added to this web site to help you, our customer.  Let us know what you think of Ask TWC and what we can do to improve on it.  Please send us your feedback by any of the methods on our Contact Us page or by selecting "click here to send an e-mail".

Click here to open Ask TWC.