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 NEW ORDERS

For new services or to transfer services, please call us at:


1-877-77CABLE
(1-877-772-2253)
 
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For Franklin PA customers, please call us at:


1-814-432-5217
 
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E-MAIL

To reach Time Warner Cable's Northeast Ohio Division, click here to send an e-mail.


CUSTOMER SERVICE & LOCAL OFFICES

You can pay your bill in person or call us with any questions at our 24 hour support centers (1-877-772-2253):

Locate a Payment Center Near You

Akron
37 Midway Plaza
Tallmadge, OH 44278
(Corner of Brittain Road and Tallmadge Avenue) 
Monday-Friday: 8:30 AM- 7:00 PM
Saturday: 9:00 AM- 5:00 PM

Alliance
212 East Main St.
Alliance, OH 44601
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Ashtabula
2904 State Road
Ashtabula, OH  44004
M-F 9AM-4:30PM, Sat 9AM-1PM

Bay Village
660 Dover Center
Bay Village, OH  44140
M-F 9AM - 5PM
Closed daily from 1:30PM-2:30 PM

Brook Park
5127 W. 140th St.
Brookpark, OH  44142
M-F 9-5PM

Brunswick
1733 Pearl Road
Brunswick, OH  44212
M-Thur 8:30AM - 5PM
F 9AM - 6PM, Sat 9AM -6PM

Canton/North Canton
5520 Whipple Avenue NW
North Canton, OH 44720
Monday-Friday: 8:30 AM- 7:00 PM
Every Saturday: 9:00 AM- 5:00 PM

Canton (Downtown)
301 Cleveland Ave N.W.
Canton, OH 44702
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Cleveland-Lakeside
3400 Lakeside Ave
Cleveland, OH  44114
M-Fri 9AM-5PM
Sat 9AM-5PM

Cleveland-Euclid--  This office is temporarily closing on 7/18/07
We apologize for any inconvenience.  Please visit our Lakeside or Severence office.
11490 Euclid Ave
Cleveland, OH  44106
M-Sat 9AM-6PM

Cleveland Hts
7 Severance Circle
Cleveland Hts, OH  44118
M-F 9AM-6PM Sat 9AM-5PM

Concord
7757 Auburn Rd
Concord, OH  44077
M-F 9AM-5PM,  Sat 9AM-1PM

Corry, PA
122 North Center Street
Corry, PA  16407
Monday - Friday 9:00 AM - 4:30 PM

Elyria
576 Ternes Ave
Elyria, OH  44035
M-F 9AM -5PM, Sat 9AM - 1PM

Erie-Millcreek
B18 Millcreek Square
Erie, PA  16565
M-F  9AM - 6PM,
Sat 9AM-12PM
Open beginning 9/4/07
In Plaza outside of mall, next to Pier One.

Erie-Zimmerman
3627 Zimmerman Road
Erie, PA  16510
Mon, Tues, Wed, Fri: 8:30 AM - 5:00 PM
Thursday:  9:00 AM - 5:00 PM
Saturday: 9 AM - 12PM

Franklin, PA
501 13th Street
Franklin, PA  16323
(814) 432-5217
Mon, Tues, Thu, Fri: 8:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
This office can handle transactions for local Franklin customers only.  It is not computer connected to the Erie, Corry or Greenville area offices.

Garfield Hts
12556 Rockside Road
Garfield Hts, OH  44125
M-F 9AM - 5:00 PM, Sat 9:00 AM-5:00 PM

City of Green
535 East Turkeyfoot Lake Road
Akron, OH 44319
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Hermitage/Sharon
155 Snyder Road
Hermitage, PA  16148
Monday-Friday 9AM-4:30PM

Kent
1848 State Rt. 59
Kent, OH 44240
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Lakeside
3300 Lakeside Ave, Cleveland 44114
Monday - Thursday and Saturday 8:00 - 5 Friday 8:00 - 6:00

Lodi Area
105 S. Prospect St.
Lodi, OH 44254
(Bills can be paid via drop slot only)

Lorain
1801 Elyria Ave
Lorain, OH  44052
M-F 9AM-5PM, Sat 9AM-1PM

Macedonia
8385 Bavaria Rd
Macedonia, OH  44056
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Mansfield
1575 Lexington Avenue
Mansfield, OH 44907
Monday-Friday: 8:30 AM- 7:00 PM
Saturdays: 9:00 AM- 5:00 PM

Mentor
7820 Division Dr
Mentor, OH  44060
M-F 9AM - 5:00 PM

Minerva
1006 E. Lincolnway
Minerva, OH  44659
M-F 8AM - 5PM

New Philadelphia
617 Tuscarawas Av.
New Philadelphia, OH  44663
M-F 8AM - 5PM

North Olmsted
24910 Lorain Rd
North Olmsted, OH  44070
M-Sat 9AM-5PM

Norwalk
29 East Main St.
Norwalk, OH 44857
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Painesville
77 N. St.Clair St
Painesville, OH  44077
M-F 9AM - 5PM
Closed daily 1:30PM-2:30 PM

Salem
427 E. State St.
Salem, OH 44460
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily: 1:00- 2:00 PM

Severance
7 Severance Circle
Cleveland Heights, OH 44118
Monday-Friday 9:00-6:00
Saturday 9-5:00

Strongsville
8179 E. Dow Circle
Strongsville, OH  44136
M-F 9AM-5PM

Wadsworth
110 College St.
Wadsworth, OH 44281
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM
1st Saturday each month: 9:00 AM- 1:00 PM

Warren
4352 Youngstown Rd. SE
Warren, OH 44484
Monday-Friday: 8:30 AM- 7:00 PM
Saturdays: 9:00 AM- 5:00 PM

Wickliffe
30432 Euclid Ave
Wickliffe, OH  44092
M-F 9AM-5PM
Closed daily 1:30-2:30 PM

Willard
104 Myrtle Ave
Willard, OH 44890
Monday-Friday: 9:00 AM- 4:30 PM
Closed Daily 1:00- 2:00 PM

Youngstown
808 Wick Avenue
Youngstown, OH 44505
Monday-Friday: 9:00 AM- 4:30 PM

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?

Please make sure your account number is on your check or money order and mail it to the P.O. Box closest to your area:

All Northeast Ohio and Western Pennsylvania areas except Erie, PA 
Mail to:  Time Warner Cable - Northeast
             P.O. Box 0901
             Carol Stream, IL  60132-0901

Erie, PA
Mail to:  Time Warner Cable - Erie
             P.O. Box 0908
             Carol Stream, IL  60132-0908

TDD

You can reach Time Warner Cable via TDD phone by calling (800) 232-0833.

PAYMENT SERVICES
 

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