The following instructions are for Time Warner Cable Digital Phone customers who subscribe to the Voice Mail feature.

You will need to set your Voice Mail up before using it. Once set-up is complete, your VoiceMail will be ready to receive messages.

1. Enter your Digital Phone home telephone number.

2. The Voice Mail system will ask for your temporary Personal Identification Number (PIN) — which is the last 4 digits of your Digital Phone telephone number.

3. The Voice Mail system will then prompt you to select a 4 digit Personal Identification Number (PIN) and to press the (#) key. Select a PIN that is easy to remember, but difficult for someone else to guess. Please note that your PIN cannot contain # or *The Voice Mail system will ask you to verify your PIN by entering it a second time and pressing the (#) key.

4. The Voice Mail system will prompt you to state your name and press the (#) key. If multiple people use Digital Phone, you should record a name that represents all individuals in the home. For example, ‘Sam and Rebecca’ or ‘The Smith Family.’

When completed you may:

• Press the ‘1’ key to use the recording of your name.

• Press the ‘2’ key to listen to the recording of your name.

• Press the ‘3’ key to record your name again.

5. The Voice Mail system will ask you to record a greeting followed by the (#) key. This is the greeting callers will hear when you are unable to answer the phone.

• Press the ‘1’ key to use the recording of your standard greeting.

• Press the ‘2’ key to listen to the recording of your standard greeting.

• Press the ‘3’ key to record your standard greeting again.

6. Once your Voice Mail account set-up is complete, you will have the opportunity to listen to the main menu, or, if you are finished, simply hang-up to exit. You may also exit by pressing (*) 9.

The following instructions will guide you through the process of retrieving your Voice Mail messages. There are two possible ways to access your Voice Mail. By dialing your own DigitalPhone telephone number or through the following Voice Mail access numbers:

330-622-9100	724-373-2000	814-403-9000
419-632-8900	567-401-2100	216-862-0700
440-318-1100

You can retrieve messages from your Digital Phone at home or, while you are away from home, using any touch-tone phone.

1. Lift the handset of your phone.

2. A stutter dial tone means you have a message(s)

3. Dial your 10 digit home phone number and wait for your Voice Mail to answer.

4. The Voice Mail system will tell you how many new messages you have.

5. Press the ‘1’ key to listen to your messages.

1. Lift the handset of any touch-tone phone.

2. Dial your 10 digit home phone number.

3. Wait for your call to go into the Voice Mail system; you will hear your Voice Mail greeting.

4. Press the (*) key.

5. Enter your PIN followed by the (#) key.

6. The Voice Mail system will tell you how many new Voice Mail messages you have.

7. Press the ‘1’ key to listen to your messages.

1. Lift the handset of any touch-tone phone.

2. Dial the Voice Mail access number - 330-622-9100, 724-373-2000, 814-403-9000, 419-632-8900, or 567-401-2100.

3. Enter your 10-digit home telephone number and press the (#) key.

4. Enter your PIN followed by the (#) key.

5. The Voice Mail system will tell you how many new Voice Mail messages you have.

6. Press the ‘1’ key to listen to your messages.

When you have finished listening to your Voice Mail messages, there are several options available to manage them. The following directions describe these options.

Once you have listened to a message, you have the option of saving it.

1. If you want to save the message, press the (#) key immediately at of the conclusion of the message.

2. The Voice Mail system will save the message and begin playing the next message.

Once you have listened to a message, you have the option of replaying it.

1. To replay a message, press the ‘1’ key at any time during the message.

2. The Voice Mail system will replay the message.

Once you have listened to a message, you have the option of marking the message as new. You may also mark messages that you have previously saved as new.

1. To mark a message as new, press the ‘6’ key immediately after listening to the message.

2. The next time you access Voice Mail, the message will be presented as though it were a new message.

    a. You may also mark previously saved messages as new.

While you are listening to a message, you can rewind the message several seconds.

1. To rewind the message several seconds, press the ‘7’ key at any time during message playback.

2. The message will rewind several seconds and begin playing again. Press the ‘7’ key continually or simply press the ‘1’ key to completely rewind the message.

While you are listening to a message, you can advance the message several seconds.

1. Advance the message several seconds by pressing the ‘9’ key at any time during
playback.

2. The message will advance several seconds and begin playing again.

3. Press the (#) key to advance to the end and save the message.

4. Press the ‘3’ key to advance to end and delete the message.

Once you have listened to a message, you have the option to delete it.

1. If you wish to delete a message, press the ‘3’ key at any time during the message.

2. The message will be erased.

1. If you have accidentally deleted a Voice Mail message, press star (*) 7 immediately to return to the deleted message.

2. If you have chosen to delete a message, that message will be temporarily stored in saved messages until you end the session and hang up the phone.

    a) If at a later time during the session you wish to recover a message you’ve
        chosen to delete, you can review deleted messages by pressing the ‘1’ key  
        from the main menu. When you hear the message you wish to recover, you can
        either save the message by pressing the (#) key or mark it as new by pressing
        the ‘6’ key.