Road Runner High Speed Online wants your good times online to never end. That’s why Road Runner offers dedicated customer service and technical support 24 hours a day, 7 days a week.

Your one-stop shop for all support needs is Road Runner Help & Member Services at help.rr.com where you’ll find:

• Web-based self-help resources including How-to Tutorials and Frequently Asked Questions
• Road Runner Medic - you can fix problems without picking up the phone with this innovative repair tool
• Telephone Support - speak directly to a Technical Support Representative within the first 30 seconds
• Live Chat Support - a one-on-one chat with a Technical Support Representative
• E-mail Support - get the answers you need right when you need them
• New User Help, Account Management and more 

Technical Support and Commitment
All technical support channels are available 24 hours a day, 7 days a week through your Road Runner Help and Member Services at help.rr.com - the one-stop shop for all your Road Runner support needs.

Defining technical support begins with an understanding of Road Runner's Minimum System Requirements and Supported Software. For more information, see the full version of the Technical Support Commitment.

Computer Minimum System Requirements
The table below lists the minimum and recommended system requirements for using the Road Runner service. For other questions about requirements and configuring your computer to work with the Road Runner service, select a specific Computer Setup Help Topic.

Notes:

• Road Runner supports Firebox on a best effort basis.
• Road Runner will provide support for earlier releases of Windows and Macintosh (10.x and higher) best effort basis only, and cannot guarantee optimal performance.
• Upon release, Road Runner will provide best effort support for Microsoft Vista until such time as we have fully tested our services with the new Operating System.

Please note that your computer system, as well as certain broadband services, may require resources beyond Road Runner's minimum standards.

Supported Software
Supported software includes programs provided to Road Runner subscribers at the time of installation or made available for download from the Road Runner Web site. As new software versions are released the list will expand and change. Be sure to periodically check for new supported software versions.

Road Runner also provides basic tech support for the following plug-ins:

While Internet Explorer is the officially supported browser, Road Runner Tech Support also provides best-effort tech support for Netscape 6.x and 7.x (Windows and Macintosh) and for RealPlayer. Technical Support Representatives will assist Netscape and RealPlayer users to the best of their ability, but Road Runner is not fully committed to supporting these programs.

New Supported Software Versions
As new versions of supported software are released by software manufacturers, Road Runner is committed to providing support for them once we have conducted successful interoperability testing and prepared our support channels (e.g., trained help desk technicians, developed online support, etc.). In most cases, support will begin within a few days to a few weeks of a new market release. We will provide updates on Road Runner Help and Member Services (help.rr.com) to let you know when support becomes available.

Other Sites
In addition to software manufacturers themselves, there are a number of other support sites. For a list of additional support sites, visit our Helpful Hotlinks located on Road Runner Help and Member Services (help.rr.com).