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Pay Online With My Account
My Account is a convenient service that allows you make one-time payments and view statements online. You can also set up recurring payments and have your bill paid automatically each month, so it's off your mind and always on time.
To make a one-time payment:
- Go to My Account.
- Enter your account number and click Register.
- Select One-Time Payment, then select the desired form of payment (credit or debit card, checking or savings account) and provide all required information.
To set up recurring payments:
- Go to My Account.
- Enter your account number and click Register.
- Select Recurring Payment, then select the desired form of payment (credit or debit card, checking or savings account) and provide all required information.
If you need to speak with a Customer Service Representative, please contact us.
Pay-By-Phone Automatic Bill Payment
To make a one-time payment using our automated service, call 1-866-TWXPRES (1-866-899-7737).
You may also choose to have payments automatically deducted from your checking account, savings account, credit or debit card each month. You can also view your statement, payment status and receive e-mail notification of pending or posted payments. To enroll in our non-Internet Recurring Payment Program, call 1-866-TWC-PAYX (1-866-892-7299).
Please Note: The above phone numbers should only be used to make one-time payments or to enroll/change/un-enroll in our recurring payment program. If you need to speak with a Customer Service Representative, please contact us.
Special Service Numbers:
Spanish
212-358-0900 (Manhattan, 24/7)
718-358-0900 (Brooklyn/Queens, 24/7)
Mandarin & Cantonese
718-358-7928 (Mon-Sat, 9am - 5pm)
Korean
718-461-0659 (Mon-Sat, 9am - 5pm)
Telecommunications for the Deaf
(New York Relay Service)
1-800-662-1220 (24/7)
Pay In Person
Visit any of our convenient Time Warner Cable stores to make payment arrangements or add services.
Pay By Mail
To pay your bill by mail, simply mail your check or money order, payable to Time Warner Cable, to the appropriate payment office listed below. If you are not including a payment slip, please remember to note your account number.
In Manhattan, Brooklyn/Queens, Staten Island
Mount Vernon & New Jersey:
Time Warner Cable
P.O. Box 9227
Uniondale, NY 11555-9227
In Hudson Valley:
Time Warner Cable
Suite 1390
Buffalo, NY 14270-0001 | 
