Just the Facts
When the company started in 1967, its primary purpose was to provide clear reception on a handful of channels to Manhattan residents whose television signals were challenged by the density of high rise buildings. Today Time Warner Cable boasts a variety of packages and programming to meet every need and interest. From news and sports to high speed Internet access and entertainment, our goal is to offer state-of-the-art service that gives our customers choice, convenience and control.
- The company serves the following areas: Manhattan, Queens, Staten Island, the western region of Brooklyn, Mt. Vernon, the Hudson Valley counties of Sullivan, Orange, Ulster, Dutchess, Greene and Delaware and parts of Bergen and Hudson Counties in New Jersey.
- Time Warner Cable employs over 3,500 individuals in New York and New Jersey.
- At Time Warner Cable, serving our customers is our number one priority. We have some of the service industry's highest standards from our flexible appointments to our customer support staff available 24 hours a day, 365 days a year.
- Service begins and ends with our highly trained employees. Our customer support staff is knowledgeable in all aspects of our service and prepared to answer your questions.
- More than 1 million customers subscribe to DTV, Time Warner Cable's digital television package consisting of over 350 channels.
- One million customers subscribe to our high speed data services, which are up to 100 times faster than dial-up and more than twice as fast as DSL.
- Time Warner Cable customers have even more choices for high speed Internet access and can select from either Road Runner, EarthLink, New York Connect (NYC only) and LocalNet (Hudson Valley only).
- Customers can enjoy unlimited calling throughout the U.S., Canada and Puerto Rico with Time Warner Cable’s Home Phone service. It’s simple and affordable with no equipment to buy. There are 15 calling features available at no extra charge. Home phone customers may also subscribe to International OnePrice, a flat rate international calling plan with access to 100 countries.
- Our DVR-Digital Video Recorder enables you to pause, stop and rewind live TV, digitally download up to 35 hours of programming without videotapes and even lets you record two programs at the same time.
- Movies On Demand lets customers watch what they want, when they want. With our interactive technology, customers can start, stop, pause, fast forward and play the movie again-all without the hassle of renting and returning a videotape from their local video store, and without any late fee.
- Premiums On Demand gives you access to a library of shows, original films documentaries and Hollywood hits from HBO, Cinemax, SHOWTIME and The Movie Channel.
- Answers On Demand, an on-screen resource, can help you get the most out of digital cable. Through interactive video tutorials, you can get the information you need to learn how to use your remote control, navigate the program guide, set up Parental Control and much more. And it's free with digital service.
- Time Warner Cable’s HDTV—High-Definition Television provides the ultimate home theater experience. We offer 50 HDTV networks with wide-screen, crystal-clear pictures and CD-quality Dolby Digital surround sound.
- Our 24/7 customer support staff utilizes the latest technology to provide fast and efficient service. In the field, our technicians are equipped with hand-held computer units that dispatch them to customer homes and simplify the process by electronically communicating with our computer systems.
- Time Warner Cable Inc. is a subsidiary of Time Warner Inc. (NYSE: TWX). Time Warner companies include America Online, Warner Bros., HBO, The Warner Music Group, CNN, Turner Broadcasting Systems and Time Inc.
