Collection Information

Collection of Information Online

Apart from our obligation to advise our cable subscribers of the limitations imposed on us, as a cable operator, on the collection and disclosure of personally identifiable subscriber information, we know that as a website visitor, you may have questions about the privacy, confidentiality and security of information we may obtain about you online. This section explains how we maintain and use information we obtain online about our subscribers as well as other website visitors.

You can visit our website and find out about our products and services, special promotions, career opportunities, and other valuable information without giving us any information about yourself. We will not obtain any individually-identifiable information unless you specifically choose to provide such information to us.

Individually-Identifying Information You Choose To Provide
This section describes the different circumstances by which you may provide us with individually-identifiable information on our website, and the ways we maintain and use the information.

You can choose to provide individually-identifiable information to Time Warner Cable in a number of ways through our website such as: ordering programming or other services from us, sending us an email, registering to receive news or other information, applying for a job, or entering a contest. Information we receive online is used in the same manner as we use information received in person, by mail or by telephone:

•  If you provide identifying-information to us online, we may be able to identify you as you browse through our Time Warner Cable website, and we may use this information for a variety of purposes including but not limited to determining what kinds of products, services and sections of our website are of most interest to you. 
•  As a service to our customers, we may from time to time provide you with information about our new products or services.*
•  We may disclose information to others, including advertisers and direct mail or telemarketers, for non-cable-related purposes, including product advertising, direct marketing and research.
  * If you do not wish to receive this information, please contact us by e-mail, or by writing to us at Time Warner Cable, Research Department, 41-61 Kissena Blvd., Flushing, NY 11355. We will make every effort to ensure that you are not provided with this information.

E-Mail
This section describes Time Warner Cable's use of the e-mails we receive.

Information you provide via e-mail may not be secure. Therefore, you may wish to send certain, more confidential information, via postal mail, or by calling or visiting our offices. Except as otherwise provided by law, information provided to Time Warner Cable by e-mail shall be deemed to be non-confidential, and Time Warner Cable assumes no obligation to protect such information from disclosure. If you choose to send us an E-mail message, we may retain the content of the E-mail, your E-mail address, and our response. The submission of such information to Time Warner Cable shall not in any way prevent the purchase, manufacture or use of similar products, services, plans and ideas by Time Warner Cable for any purpose whatsoever, and Time Warner Cable shall be free to reproduce, use, disclose and distribute the information to others without restriction, except as otherwise provided under applicable law.

Information We Obtain From Visitor Browsing and Via Cookies
This section describes our use of "cookie" technology, the types of information that we can obtain by its use and how you as a subscriber may be alerted to the presence of cookies when you are online.

In order to constantly improve our website and better serve our subscribers, Time Warner Cable uses cookies technology to collect information about its website visitors' browsing preferences. A "cookie" is information sent from a website to a visitor's computer while he or she is visiting the website, and is used, among other reasons, to personalize a visitor's experience at the site by recording individual preferences. Time Warner Cable uses cookie technology to individualize the site to the visitor's geographic location.

While your Web browser may alert and permit you to refuse cookies, you will need to accept the cookie in order to gain full access to the Time Warner Cable website.