As a cable television customer:

You are entitled to notice of all programming and other services offered on this cable television system and the rates and charges therefore. This notice must be given to you:

•  at the time you first subscribe to this system;
•  at the time you request any change in service;
•  at the time you make a request for any such information; and
•  semi-annually.

You are entitled to notice whenever a network or channel is removed from a service tier to which you are subscribing. You are also entitled to notice of certain other changes in programming. We will give you notice of these significant changes thirty days prior to the effective date of the change if we know about the change sufficiently in advance or we will give you notice within thirty days of the date upon which we first learn of the change. Upon receipt of the notice, you may elect to terminate your service or downgrade your service to a less expensive tier at no charge provided that you tell us of your decision within forty-five days of the receipt of the notice.

In addition to the foregoing, if a network or channel is moved from one service tier to another or is removed from the system altogether and you first subscribed to our system during the nine months preceding the date of the change or upgraded your service during the six months preceding the date of the change, you may be entitled to a refund of installation, upgrade or other one-time charges paid to us if you choose to terminate or downgrade your subscription after the change. If a network is moved from our basic service tier to a more expensive tier, you may also have the opportunity to upgrade to the more expensive tier at no charge and to receive the more expensive tier, also at no charge, for a period of six months. If a network is removed from basic cable service and is not available anywhere on the system, you may be entitled to a credit for a portion of your monthly service payment for a fixed period of time after the network is removed from the system.

The specific criteria for determining your eligibility for one or more of these opportunities will be explained to you in detail when it becomes necessary for us to give you notice of a change in programming.