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FAQs for Policies

What assistance does Time Warner Cable provide to those customers who are visually impaired?

What is the On-Time Guarantee?

What is your disconnection policy?

What is your Money Back Guarantee?

Am I on a contract with my Time Warner Cable services?

What if a Time Warner Cable technician accidentally breaks or damages my equipment?

Does Time Warner Cable have seasonal/vacation hold?

What do I do if my home is burglarized and my Time Warner Cable equipment is stolen?

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Can I view my bill online?

What is PayXpress?

How can I pay my bill? What are my bill payment options?

What is your disconnection policy?

I am moving and would like to transfer my Time Warner Cable service to my new address.

Can I pay my bill automatically with my bank account or credit card?

What are your installation fees?

I am moving out of state at the end of this month. However, my roommate is staying and would like to have the cable transferred to her name. How do we go about doing this?

Is there a charge to transfer my service?

How do I sign up for and begin using Time Warner Cable's PayXpress service?

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