When Time Warner Cable set out to design our billing statements, we wanted to make your bill easy to read. We listened to the "experts," our customers, on how our bill should look. The result was a concise bill that makes understanding your Time Warner Cable account a snap.

When Your Payment Is Due
Your payment is payable by the due date indicated on your statement. The due date is approximately 15 days after you receive it. Cable services are billed one month in advance. The charges for one month's service and any installation or equipment fees are payable at the time service is installed. Charges for Movies On Demand and/or pay-per-view events are billed after they are ordered. Payments made 10 days after the due date on your monthly statement are considered past due. If the past due balance is not paid within 35 days of the original due date, the account is charged a late fee of $7.00.

If you make a change to your service in the middle of your monthly billing period, prorated or partial-month charges will be reflected on your next billing statement. This happens because your account is charged or credited from the day you make the change through the end of the current billing period. (Example: If you add HBO in the middle of your billing period, a partial charge for the remaining days in that billing period will appear on your next statement. See sample statement description #10 in Bill View.)

If the bank returns your payment check to us: Checks that are returned unpaid by your financial institution are subject to a Service Charge of $26.75 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a back draft drawn from your account.

If your account is more than 45 days past due, we will be forced to schedule it for disconnection. If a Time Warner Cable representative is sent to your home to perform your disconnect, you may pay a Field Collection Payment Fee of $10 at this time and avoid service interruption. A Telephone Payment Convenience Fee of $8 is charged if a disconnect is avoided over the phone with the assistance of a Customer Care Representative.

To have service restored after a non-pay disconnection, you must pay the balance in full plus a Reconnection Fee of $25 and your first month's service charge. Your order for reconnection will be scheduled for the first available appointment.

Disconnect Policy
You may request that your cable service be disconnected at any time. Your billing for the service will stop on the day you request the service to be disconnected. To avoid further liability, all cable equipment must be returned to Time Warner Cable at the time of disconnection.