Unauthorized cable hookups are a serious and expensive problem-both for us and our customers. Cable theft
reduces the quality of service you receive and can cause frequent disturbances or even interruptions in your service. Tampering with or altering a cable system line or converter to receive unauthorized services is a Federal crime punishable by fines and/or imprisonment.

The Cable Communications Policy Act of 1984 "prohibits
the unauthorized reception of communications service
over a cable system". In addition, the FCC determined in November, 1994 that the use of cable descramblers not authorized by cable systems is a violation of federal law. We offer the following helpful links so that you may learn more about cable theft and the law:  

• Federal Statute § 553  
• National Cable Television Association (NCTA)

Time Warner Cable takes cable theft seriously, not only because thieves are taking services which they should be paying for but because individuals who steal services affect our legitimate paying customers who demand and appreciate the quality products and services that we provide. We have the technology necessary to detect unauthorized hookups, and we conduct periodic systems checks to ensure compliance with the Cable Communications Policy Act of 1984. If you suspect that cable theft is occuring in your neighborhood and you want to report it online, click here or call 1-877-TWC-TIPS.

If you are accidentally receiving cable services and are not currently a Time Warner Cable customer, contact us (no questions asked) to sign up today and start enjoying the services we have to offer. If you have any comments or suggestions please contact Security@twcable.com.