New Orders & Customer Service

To order new services or to transfer services, please call:

Office Phone: (800) 222-5355
Billing hours: M-Fri: 6 AM - 9 PM
                      Sat: 6 AM- 8 PM
Sales hours: M-F: 8 AM - 9 PM
                   Sat: 8 AM - 7 PM
Repair hours: 24/7

Or, contact us by email.

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Payment Options

Online:
Sign up for free online payment management with our PayXpress service to
arrange one-time or automatic monthly payments.

By Phone:
(800) 222-5355

By Mail:
Time Warner Cable
P.O. Box 650047
Dallas, TX 75265-0047

Late Payment Mail:
See TWC Office Locations or TWC Payment Centers

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TWC Local Offices

You can pay your bill in person or call us with any questions at our support centers:

Time Warner Cable
2309 W Lincoln Avenue
Harlingen, TX 78551

Lobby hours M-F: 9 AM - 6 PM and Sat. 9 AM - 1 PM
Closed Sunday
Location Map


Time Warner Cable
705 Paredes Line Road
Brownsville, TX 78520

Lobby hours: M-F: 9 AM - 6 PM and Sat. 9 AM - 1 PM


Time Warner Cable
921 West Dove
McAllen, TX 78501

Lobby hours: M-F: 10 AM - 7 PM and Sat. 9 AM - 1 PM


Time Warner Cable
3543 West Highway 83
Rio Grande City, TX 78592

Lobby hours: Mon-Fri: 10:00am – 6:00pm,
Closed Sat. and Sun.

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• Online help and member services
• Security and abuse e-mail: abuse@rr.com
• Online technical support: http://help.rr.com/

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