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Billing Practices
Time Warner Cable bills for Cable, Road Runner, and Digital Phone service one month in advance. Payment is due fifteen (15) days from the mail date of the statement and the due date appears on your bill. If you upgrade to a higher level of service, you will receive a pro-rated bill for the new service on your next statement.
Payments by check or money order should be mailed with your remittance statement to Time Warner Cable, PO Box 994, Buffalo, NY 14270. Please remember to include your account number on your check or money order. You may also pay at participating area Western Union locations, via credit card through our Call Center on our automated phone system, or in person at our cable store locations. Or you can…
Locate a Payment Center Near You
Inquiry Procedures
Should you have a question or complaint concerning your service or billing, please notify Time Warner Cable within thirty (30) days from receipt of the bill. You may call our 24-hour Call Center at 585-756-5000 or 1-800-756-7956 or contact us by mail at Time Warner Cable, Attn. Call Center Manager at: Rochester Office, 71 Mt Hope Ave, Rochester, NY 14620 DO NOT INCLUDE YOUR INQUIRY WITH YOUR PAYMENT!
Time Warner Cable will promptly investigate your inquiry and respond in writing within twenty (20) working days from the receipt of your letter or telephone call. You are responsible for paying the undisputed portion of the bill while the inquiry is being researched. Service will not be discontinued due solely to non-payment of the disputed portion while the dispute is under investigation.
Delinquent Account Charges
A nominal late charge will be assessed if payment is not received within 45 days of the mailing date of the statement. A charge of $20.00 will be assessed for any unpaid/returned items: checks, money orders or credit cards. There is a deactivation and reactivation fee of $1.99 for electronic loss of services and a collection fee will be charged when a payment is collected at your residence to prevent disconnection of service. To make payment arrangements on delinquent accounts, call our Collections Department at 585-756-1700 or toll free 1-888-447-1710.
Where can I make a payment?
For information on where you can pay your bill in person, visit the "Contact Us" page of this site.
For prompt processing of your payment, mail it to the P.O. box closest to your area. Include either your current billing statement or include your account number on your check or money order and mail to:
Do you have questions about your Time Warner Cable bill? Here's a guide to the major parts of your billing statement.
