Contact Us - Time Warner Cable

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Time Warner Cable is proud to offer our customers exceptional local Customer Service. Our 24-hour Call Center is available for all of your cable questions. We can make changes to your account, answer billing questions and resolve service issues - 24 hours a day! Use the telephone numbers listed below to get in contact with the appropriate department.

NEW ORDERS For new services or to transfer services, please call:
Customer Service	585-756-5000 1-800-756-7956
Collection-Payments	585-756-1700 1-888-447-1710
T.D.D./T.T.Y	585-756-1685
Theft Hotline	585-756-TIPS (8477)
Advertising Sales	585-419-9050
Production	585-756-1500

Road Runner
Customer Service	585-756-BEEP (2337) 1-800-756-7956
Commercial Cable TV	1-866-756-FAST (3278)
Road Runner for Business	585-756-1608
Support	http://help.rr.com

R News
News Tips	585-756-2424
Toll Free	1-888-278-9889
Info Line	585-784-INFO
756-TALK	585-756-8255

ONLINE FORM
You can reach Time Warner Cable using our online form.

CUSTOMER SERVICE & LOCAL OFFICES
You can pay your bill in person or call us with any questions at our 24 hour support centers:

Locate a Payment Center Near You

WHERE SHOULD I MAIL MY TIME WARNER CABLE PAYMENT?
Please make sure your account number is on your check or money order and mail to the P.O. Box closest to your area:

Time Warner Cable
P.O. Box 994
Buffalo NY 14270-0994

PAYMENT SERVICES

Direct Payment:

Sign up online https://payxpress.timewarnercable.com/rochester/Controller/Go?Event=WSC:DISPLAY_LOGON to arrange automatic monthly payments directly from your bank account.