High-Speed Internet Installation Guide

This quick reference guide is to help you set up your High-Speed Internet service provided through your UTSA Dorm Complex.

Windows 2000/XP support:

Locate the outlet in your room that supports the Time Warner Cable connection for your Ethernet port. (The blue connection on the wall plate). Connect the CAT5 cable to the back of your PC using the Ethernet portion of your PC. Turn your PC on. Click on Start then select Control Panel. In either 2000 or XP Operating Systems you will click on Network Connections. In Network Connections you will highlight and right click on your Ethernet card (Local Area Connection) and select Properties. In the next window, scroll down in the middle to the connection using (Internet Protocol (TCP/IP)), highlight Internet Protocol and click on the button labeled Properties as seen below.   In the next window, make sure under Internet Protocol Properties you have the following checked off:  Obtain IP Automatically and Obtain DNS Automatically. Click Okay and then click Okay once more to exit both windows.  If your computer asks you to restart your PC go ahead and restart. You should be connected at this point.  Once your PC has started back up, test connectivity by launching a Web browser to see if you are able to browse the Internet.

If you’re having trouble getting connected, test the following command function to verify you have a valid IP address:

Click on Start button then click Run.  Clear the field and type cmd.  Click OK. This will bring you to the following DOS window.  Type in ipconfig as seen below and hit the ENTER key on your keyboard. You will be looking for a valid IP address from the network -- for example, 67.128.xx.xx or any of the other combination related to the IP network. If your IP address is 169.xx.xx.xx or states “media disconnected,” contact the onsite techs if available or go to the office and fill out the service request form online at www.twc-sa.com/utsa/support/.