| 1. |
Does the Time Warner Cable 30-day money-back guarantee apply to Digital Phone? |
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Yes, just as with all Time Warner Cable products. You will still need to pay for any extra services you use, such as International calls, Operator Assistance and Directory Assistance. |
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| 2. |
How is Digital Phone billed? |
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Your regular monthly charge for unlimited Local and Long Distance service is included on your Time Warner Cable bill. Charges for International calls, Directory Assistance and Operator Services are line items on the same bill. Call details are available online through “My Account.” |
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| 3. |
Are there any extra charges? |
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Yes, but you will only be charged extra at competitive rates for calls to international locations, Directory Assistance and some Operator Services. Call details are available online through “My Account.” |
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What taxes will I be charged? |
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All Digital Phone customers will pay state and federal taxes that are similar to what you paid your previous local and long distance providers. Your taxes will be approximately $6.25 per month. Of course, if you make calls to international locations, or use Operator Services or Directory Assistance, your taxes will increase based on usage. |
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| 5. |
What fees will I be charged? |
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Digital Phone customers will pay approximately $5.50 per month in fees. We understand that fees can be frustrating and have made an effort to minimize the fees charged by Digital Phone. Many phone companies charge regulatory, state and federal fees in excess of $5.50 per month, so that's additional money you'll be saving by making the switch to Digital Phone service. |
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Why did my former phone company send me another bill? |
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You may have switched service in the middle of your former billing cycle, in which case you'll receive a bill for your last few days of service. |
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| 7. |
What if I have a problem? |
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For a problem with your bill or service, contact us here. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try to resolve your problem. To contact Texas PUC, call 800.870.1006 or go to citypublicservice.com. To contact the FCC, call 1-888-CALL FCC (1-888-225-5322) or go to www.fcc.gov. |
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