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| 1. |
What does Digital Phone offer? |
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(1) The power to call anyone, anytime, anywhere in the United States and Canada as often as you like for one monthly price as low as $39.95. International calling is available at competitive rates.
(2) 3-Way Calling, Call Waiting, Caller ID, Call Waiting ID and Call Forwarding at no extra cost.
(3) The convenience of one simple bill for Local and Long Distance.
(4) Voice Mail for just $3.95 per month. |
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| 2. |
Will I save money? |
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To find out, simply add together your current bills for Local and Long Distance. If the total is more than $44.95 per month, Digital Phone will probably save you money. Plus, if you subscribe to High-Speed Internet and Video services from Time Warner Cable, you’ll receive a discount of $5.00 per month and pay just $39.95 per month for Digital Phone within the United States. |
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| 3. |
Do I need to subscribe to other Time Warner Cable services to get Digital Phone? |
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No, but if you subscribe to Time Warner Cable High-Speed Internet or Video, you pay just $44.95 per month for Digital Phone. If you subscribe to both services, you receive a monthly discount of $5.00 and pay just $39.95 per month for Digital Phone. |
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| 4. |
Can I keep my phone number? |
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Yes, in nearly every case. We do need to verify availability for each phone number. |
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| 5. |
Can I get more than one phone line with Digital Phone? |
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Yes, 2nd line service is now available with Digital Phone. |
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| 6. |
Can all my home phones connect to Digital Phone? |
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Yes. |
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| 7. |
Does Digital Phone replace my home phone service? |
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Yes. If you keep your phone number, we will inform your old provider that Time Warner Cable is providing service. If you receive a new phone number, you will need to contact your old provider to disconnect service after your Digital Phone installation is complete. |
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| 8. |
Can I use Digital Phone for my business? |
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Yes, Time Warner Business Class offers Digital Phone service for businesses. |
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| 9. |
Can I talk on the phone and use my High-Speed modem to access the Internet at the same time? |
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Yes. Your Digital Phone modem enables you to do both because the two services are independent. |
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| 10. |
What about my DSL service? |
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If your DSL and phone service use the same phone line, you will need to replace your DSL service before we install Digital Phone. Time Warner Cable recommends High-Speed Internet service from one of our partners: Road Runner, Earthlink, and Stic.net. |
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| 11. |
What if my service is changed without my permission? |
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This is called "slamming," and it’s illegal. If your Local, In-State or Long Distance is switched without your permission, contact the Texas PUC 800-870-1006, or call the FCC at 1-888-CALL-FCC or go to http://www.fcc.gov/. |
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| 12. |
What if I have a problem? |
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For a problem with your bill or service, call Time Warner Cable at 210.244.0500. If your concern is not resolved, ask to speak with a supervisor. If you are still not satisfied, contact the consumer hotline PUC (Public Utilities Commission) or the FCC (Federal Communications Commission). The hotline staff will review rules with you, advise you of your rights, and, if needed, work with you and the company to try to resolve your problem. To contact Texas PUC, call 800.870.1006 or go to citypublicservice.com. To contact the FCC, call 1-888-CALL FCC (1-888-225-5322) or go to www.fcc.gov. |
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