Ways to Pay Your Bill

See Tips on How to Read Your Bill
For help in understanding your monthly statement, click here to view a sample bill.

Looking for detailed statement for phone? See information on home phone call details.

Pay Online with PayXpress
PayXpress allows you to see an online image of your individual billing statement and stops the paper delivery of your bill. This enables you to monitor your account and save copies of your billing statements on your PC. Learn more, register or log in with PayXpress! 

Automatic Bill Payment
Your payment is deducted electronically each month using your credit card or bank account. Sign up online for automatic bill payment.

Pay by Phone
Use your credit card or debit card to make payments through our automated phone system at no charge. Simply call 210.244.0500 (800.255.0501 outside San Antonio) and listen for instructions and prompts.  Have your printed bill and credit card or debit card handy because you'll need to enter your account number and card information by touch-tone phone.

NOTE:  If a customer service representative processes your payment over the phone (including check payments), a $5 charge will apply.*

 
Pay in Person
You can pay your bill at any of the Time Warner Cable customer care centers and authorized pay agents, which include most H-E-B and La Fiesta locations. Please note that fees may apply when payments are made at pay agent locations and payments may not post to your Time Warner Cable account for up to two or three business days.  A $30 fee applies for returned checks.*   Locate a payment center near you.

Pay by Mail
For prompt processing of your payment, mail it to the address as listed on your bill. Include either your current billing statement or your account number on your check or money order. When paying by mail, we recommend that you use a check or money order, payable to Time Warner Cable. For your security, please avoid sending cash through the mail.  Also note that we DO NOT accept temporary checks.  A $30 fee applies for returned checks.*

If you have misplaced the return envelope in your monthly statement or bill stub, simply mail your bill payment to the following address:

Time Warner Cable
P. O. Box 650734
Dallas, TX  75265-0734