Digital Phone Terms of Service - Time Warner Cable of San Diego

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Digital Phone Terms of Service

Welcome to Time Warner Cable Digital Phone!

Below we provide you additional information regarding Time Warner Cable Digital Phone and the terms and conditions of the service.

The Digital Phone Local and Long Distance Plan

Digital Phone allows existing Time Warner Cable customers to call anyone, anytime, anywhere in the United States as frequently as they like for the simple monthly payment price of $44.95. If you subscribe to High Speed Internet and Video service from Time Warner Cable you will receive an additional bundled discount and pay just $39.95 per month for Digital Phone service. Although it is not necessary, you may use the Digital Phone service to make calls using other long distance providers by using a calling card or dial around service.

Also included in the Digital Phone plan are popular calling features – Call Waiting, Caller ID, and Call Waiting ID all at no extra charge. With the Digital Phone service, you may keep your telephone number from your existing phone provider and connect multiple phones in your home to the Digital Phone service.

Digital Phone Features

As part of your Digital Phone plan, you will receive Call Waiting, Caller ID, and Call Waiting ID. Call Waiting alerts you when there's another incoming call. Caller ID identifies incoming calls before you answer the phone and Call Waiting ID allows you to identify a caller when on the phone with another person. You must have either Caller ID display equipment or a Caller ID display already built into your telephone.

Additional Charges

Calls to international locations are offered at an extra charge and will be billed on a separate line of your Time Warner Cable bill. Rates for calling to all locations outside the United States, including Mexico, Canada, the Caribbean and U.S. Territories can be found on the Digital Phone web site at www.timewarnercable.com/sandiego.

Directory Assistance and Operator Services

Calls to Directory Assistance (411) and Operator Services (0) are offered at an extra charge and will be billed on a separate line of your Time Warner Cable bill.

Rates for Directory Assistance and Operator Services are as follows:

Service Description	Surcharge	Cost per Minute
Directory Assistance Local (411)	$.55 per call	N/A
Directory Assistance National	$.55 per call	N/A
Operator Assisted Calls	$4.79 per call	$1.50
Person-to Person	$4.79 per call	N/A
Busy Line Verification Service Charge	$.40 per call	N/A
Emergency Interrupt Service Charge	$1.00 per call	N/A

As of 8/12/04. Surcharge and cost per minutes rates subject to change.

Billing

We will bill you for the Digital Phone Plan each month in advance on your Time Warner Cable statement. In addition to charges for other Time Warner Cable services, your statement will include a line item for the Digital Phone Plan, and an additional line item for any charges that may result from Directory Assistance and Operator Services and calls to international locations. You will not be charged for installation, disconnection, or termination of your Digital Phone service.

In addition to your Time Warner Cable statement, you will be able to view all of the details relating to the calls made through your Digital Phone service on a secure web site, which you may access by clicking on 'My Account' at www.twcdigitalphone.com. This includes details relating to your local, intrastate, and interstate calls, in addition to calls to international locations, Directory Services and Operator Assisted calls. You will not receive this call detail information with your Time Warner Cable statement, but can view it any time on the web. In addition, should you wish to receive a particular month of call detail records in the mail, you may contact Time Warner Cable at 858-695-3220.

As with your existing services. your Time Warner Cable statement, including charges associated with your Digital Phone service, will be payable and due on the due date indicated on the statement. It is the customer's responsibility to report billing errors immediately upon receipt so that the service levels can be verified. Time Warner Cable is not responsible for disputed services charges not reported within 90 days of initial billings. To receive credits or rebates for interruption of service, call Customer Service or send a written request. A late charge of 1.0% will be assessed upon any unpaid Digital Phone balance thirty (30) days after services to which the late fee applies have been received by the consumer. All services must be current to avoid disconnection, and nonpayment of any portion of your Time Warner Cable statement for Video, High-Speed Internet, and Digital Phone services may result in disconnection of your Digital Phone service. Account holders are liable for all services rendered by Time Warner Cable prior to customer's request to terminate service. All equipment remains the property of Time Warner Cable.

In addition to these items, your Time Warner Cable billing statement will include new regulatory fees associated with your Digital Phone service. On your statement you will see an Enhanced 9-1-1 Surcharge, which is a charge billed on behalf of the municipality in which you live. Your local government asks that you pay this small charge each month to help provide for emergency services to your community. In addition, your statement will include a per-line Federal Universal Service Fund contribution, which is to recover the amount that telecommunications providers must contribute to the Federal Universal Service Fund, a fund that helps keep local phone rates affordable. Finally, although it does not appear separately on the statement, the price of your Digital Phone service includes a contribution to the Telecommunications Relay Service fund, which assists the hearing and speech impaired communicate with providers of telecommunications services.

Other Terms

Time Warner Cable may disconnect your Digital Phone service for any reason upon fourteen (14) days notice. In addition, please note that Digital Phone does not include back-up power and, as is the case with an electric-powered home cordless phone, should there be a power outage, Digital Phone, including the ability to access emergency 911 services, will not be available.

Digital Phone will operate with monitored security systems. However, Digital Phone does not include back-up power and, as is the case with an electric-powered home cordless phone, should there be a power outage, Digital Phone will not be available. If this is a concern, Time Warner Cable recommends keeping an analog line from your previous phone service provider for the security system. Time Warner Cable, similar to traditional phone service providers, does not install, support, or service monitored security systems. In the event that Time Warner Cable installs and configures Digital Phone with your home monitoring system, you must contact the provider of your alarm monitoring services in order to test the compatibility of the alarm services with Digital Phone. Time Warner Cable will not be responsible for the cost of conducting any tests or configuring your alarm monitoring system.

Upon your receipt of this information, you may, for any reason, cancel your order for Time Warner Cable Digital Phone without any penalty or further obligation. As with all Time Warner Cable products, you're also eligible for a 30-Day money back guarantee. Additional services incurred during the first 30-days, such as calls to international locations, Directory Services and Operator Assistance are independent of this guarantee and will be billed and due in case of cancellation.

Finally, your Time Warner Cable Digital Phone service is governed by the Subscription Agreement you received with your installation materials, the Subscriber Privacy Notice you received with your installation materials, and your Cable Modem Subscription Agreement.