Franchising Authority

Office Location and Written Inquiries

San Diego: 8949 Ware Court, San Diego, CA 92121
Coronado: 1110 Orange Avenue, Coronado, CA 92118

Note: If you believe this statement contains a billing error, we must hear from you within 30 days of receipt of the statement in question. If we are not notified of the discrepancy the statement will be considered correct. Our billing number is (858) 695-3220, or (619) 435-0157.

Payments: Your bill is due and payable upon receipt and becomes delinquent the day after the due date shown on your bill. If we do not receive your payment by this date, your service may be interrupted. If your service is interrupted for non-payment, reconnection will require payment in full of the amount owed plus a reconnection charge for each outlet. Advance payment of a deposit and your next month's service fee may also be required. You may request your deposit returned after one year of a good payment record by calling (858) 695-3220, or (619) 435-0157. If we have not received your full payment for the previous month's service within seventeen days past the delinquent statement process date, a late charge of $4.25 will be applied to your account. Time Warner Cable reserves the right to process your check payment electronically.

Equipment: Cable channel selectors, remote control units, video switchers, cable modem equipment, and all other equipment installed at your home shall remain the property of Time Warner Cable. Additional cable connections and alterations to our equipment are not authorized unless performed by company personnel on behalf of the company. Upon termination, for whatever reason, of your cable service with us, you must return this equipment to us in the original operating condition as when received, reasonable wear and tear expected. If our cable equipment is destroyed, damaged, lost or stolen, or if you fail to return it to us upon termination of you service, you will be charged the amount necessary to repair or replace the equipment. We will return to you any credit due you within thirty (30) days of our receipt of the equipment. If your credit is less than $3.00 please call (858) 695-3220 or (619) 435-0157 to request a refund. However, if you have an outstanding balance at the time service is terminated, we will apply any deposits to the payment of such charges and issue a refund, if applicable, of the difference.

Franchising Authority Information:

• City of San Diego:
  City of San Diego
  1200 3rd Avenue, Suite 250
  San Diego, CA 92101
  (619) 236-6010
  Comm ID# CA0428
  
  
• County of San Diego (outside of city limits):
  County of San Diego
  1600 Pacific Highway, Room 208
  San Diego, CA 92101
  (619) 595-4650
  Comm ID# CA0568
  
  
• City of Poway:
  City of Poway
  PO BOX 789
  Poway, CA 92064
  (858) 679-4347
  Comm ID# CA0572
  
  
• City of Coronado:
  City of Coronado
  1825 Strand Way
  Coronado, CA 92118
  (619) 522-7335
  Comm ID# CA0431
  
  
• Navy Housing:
  NAVCOMTELSTA San Diego
  Code N52 Box 357056
  San Diego, CA 92135-7056
  (619) 532-1364
  Comm ID# CA0428