Service may be terminated upon 5 days advance notice and with the return of all equipment to Time Warner. No charges will be assessed to an account for failure of Time Warner to complete the disconnect, unless reasonable access to the premises for the work to be completed was not provided. A forwarding address may be needed in case a refund check or balance is due.

If you need additional assistance, please contact us via our Online Feedback Form or call Customer Support.

- Find a local cablestore to cancel your service and return equipment.

- Contact us at 1-888-TWCABLE, to cancel your service and arrange for equipment pickup.