Your first billing statement will include:
- Prepayments
- First month's service charges and installation charges.
- Any promotional discounts to which you are entitled.
Important Billing Information:
- Statements are mailed monthly.
- Payments made by mail usually require 5 days to reach our offices. Please allow sufficient time when mailing your payment.
- Please mail your payment in the envelope provided with the top portion of your statement.
- Payment should be received by Time Warner Cable no later than the 'Due Date' shown on your statement.
- If the bank returns your check to us, a service charge will be assessed to your account.
- Credit card payments refused by the bank may be subject to a transaction fee.
When you receive another invoice, if no payment has been received, this invoice will indicate "past due" charges and new or current charges. A collection fee will be assessed for a past due balance. - 35 days after your due date a disconnect notice will be sent to your home.
- If payment still has not been received 45 days after your due date your service will be interrupted and may be disconnected.
- Once an account has been disconnected for non-payment a reconnection fee, the outstanding balance and the firstmonth's service charge are required to be paid in advance in order to re-establish service.
| How To Read Your Statement |
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Your statement is comprised of two main sections:
ACCOUNT SUMMARY The following picture shows an Account Summary section of a statement. The picture illustrates four important areas:
STATEMENT DETAILS The following is an example of the Statement Details which is comprised of the following sections:
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