Notes:

• PRIVATE or ANONYMOUS means the caller doesn't want to be known in advance, and has blocked your Caller ID.
• UNKNOWN, OUT OF AREA or UNAVAILABLE means the caller's area or phone system doesn't support Caller ID.
• PAYPHONE means the caller is using a pay telephone.
• NO DATA SENT indicates a phone system problem.
  

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Caller ID Block (*67)

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If you have chosen to reveal your identity when placing calls and wish to be anonymous for a particular call, press (*67) before you dial to block your identity from the other person’s Caller ID.

If you have chosen to block your identity when placing calls and wish to reveal your identity for a particular call, press (*82).

What to Do:

• To put the first call on hold and take the second, press FLASH or quickly press the switch hook.
• To put the second call on hold and go back to the first one, press FLASH or the switch hook again.
• If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.
• If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail the caller will simply hear the ring tone.

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Cancel Call Waiting (*70)

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When you're making an important call and don't want any interruptions, press (*70) to temporarily turn off your included Call Waiting. When you hang up, included Call Waiting is automatically restored.

You're on the phone when "Beep!" you have another call. (Is it important?) With included Call Waiting ID, the identity of your second caller flashes on your Call Waiting screen.

What to Do:

• To put the first call on hold and take the second, press FLASH or quickly press the switch hook. 
• To put the second call on hold and go back to the first one, press FLASH or the switch hook again.
• To put the second call on hold and go back to the first one, press FLASH or the switch hook again.
• If you hang up on one call, the phone will immediately ring to remind you that the other caller is still holding. Just pick up the phone to connect.
• If you don't answer the second call, it will go to Voice Mail. If you don't have Voice Mail, the caller will simply hear the ring tone.

How:

• Press (*72); listen for three short beeps and then a dial tone; enter the 7 or 10-digit number where calls will be forwarded and wait for the confirmation tone.
• After the confirmation tone, the system will automatically place a courtesy call to the forward-to number. If the forwarded-to party answers the courtesy call, the feature is activated.
• If at set up time, the forward-to line is busy or there is no answer to the courtesy call, the feature is not activated. You can still activate Call Forwarding by repeating the activation procedure within two minutes of the first attempt.
• You will hear an error message if the forward-to number is invalid. Calls will continue to forward to the chosen number until deactivated.
• If you have Voice Mail, your calls and calls that would turn into Voice Mail will continue to go to the forward to number thereby bypassing Voice Mail.
• You must remember to deactivate Call Forwarding by pressing (*73) and waiting for the deactivation confirmation tone.

How:

• To set up, simply press *74 and listen for the stutter tone and choose a digit from 2 to 9. Then either enter the 7 digit phone number or the “1” plus the 10-digit phone number you want to speed dial and wait for the confirmation tone.
• To use Speed Dial, simply dial the digit you chose for the phone number and then press the (#) pound sign. You can store up to eight numbers at one time. If you want to replace any of the numbers you’ve programmed, simply repeat the process by choosing the digit you want to replace and entering a different phone number.

Allows you to block unwanted calls from callers who restrict sending their Caller ID information to you. When ACR is activated, incoming calls from unidentified callers, including those identified as “Anonymous” or “Unavailable” are automatically rejected. Unidentified callers will hear a message telling them to hang up, release their Caller ID information and then to call you again.

3-Way Calling allows you to add a third party to an existing conversation. To make a 3-Way Calling call, simply place your first call. Once connected, hit the “FLASH” button to put your first call on hold. When you hear the new dial tone, place your second call. Once connected to your second call, hit the “FLASH” button again to connect all three parties (yourself, and your first and second calls).

NOTE: If you don’t have a FLASH button, press “TALK” or the “SWITCH HOOK” push button on your phone.

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Local Number Portability

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You can change your local service provider to Time Warner Cable Digital Phone service without changing your phone number.

Digital Phone service includes a single listing in the main local directory and Directory Assistance (411) listing. During the order process you can choose to publish your name, number, and full address or just name, number, and city. Should you ever want to change your listing, simply contact a Time Warner Cable Customer Support representative.

Don't hesitate to pick up the phone. Any hour, day or night, make all the local, in-state and domestic long distance calls you want, and talk as much as you like. No more calling plans, variable bills or extra charges. Digital Phone is service the way it should be.

Any time you need technical help with your Digital Phone features, service, or benefits, simply dial 611 from your Digital Phone service.

In an emergency, it's hard to remember more than "911." So Enhanced 911 automatically transmits your address and telephone number to emergency services.

You can restrict incoming calls that can incur extra charges such as collect calls. Contact a Time Warner Cable Customer Support Representative.

You can also add Additional Charges Blocking (ACB) onto your account. ACB gives you the ability to block all outbound calls that could incur charges to your Digital Phone service including “0”, 900/976 numbers, calls to 411 and international calls. If you are interested in activating ACB, please contact customer service.

Please note that when ACB is activated you will not be able to contact the operator by dialing “0” but must instead dial 9-1-1 to request help in an emergency.

Digital Phone subscribers can choose how their name and telephone number will be displayed when calling others. During the order process you can decide what name you want displayed when calling others (your name and telephone number, modified name and telephone number or no display at all). What you choose will be displayed when the party being called has Caller ID equipment.

As a Digital Phone Customer, just click on MY ACCOUNT and enter your user ID and password to access your Call Record. You can also request a written Call Record at anytime.

No more multiple bills for multiple services - Time Warner Cable brings Video, Digital Phone, and High-Speed Internet together on one convenient bill from one company.

For one low monthly fee, have your callers leave messages when you can't - or prefer not to - answer. All you need is your telephone.