Time Warner Cable: Moves & Transfers

Preparing For Your Move

• Can I take my equipment with me?

• Do I need to disconnect my old service?

   • I’m moving to a complex where Time Warner Cable service is
    included in the Home Owner’s Association dues, do I still need
      to order service with you?

• Do you have service in my new area?

• Can I still pay my bills online?

• Can I keep my email address?

• Can I keep my phone number?

Can I take my equipment with me?
Depending on where you are moving, you may be able to take your equipment with you.
To find out more, call us at 888-84-CABLE.

Do I need to disconnect my old service?
If you are moving, you will need to transfer your service to your new address. Simply give us a call and we can handle the transition for you. Depending on where you are moving, you may need to bring your old box to one of our Local Offices. Click here to see a list of Local Offices near you.

I’m moving to a complex where Time Warner Cable service is included in the Home Owner’s Association dues, do I still need to order service with you?
Check with your Association. In many cases, your service may be active when you move in, but at a limited level. You may need to call us to add services like Digital Cable, Road Runner High Speed Online and Home Phone Service.

Do you have service in my new area?
Click here for a listing of communities serviced by Time Warner Cable.

Can I still pay my bills online?
If you are moving into a new area, you will need to register your new account number online to continue paying your bills online. Pay Your Bill Online.

Can I keep my email address?
Yes, as long as you are moving within the same general area. Road Runner users will not keep the same email address if moving out of their original Time Warner Cable service area. When you move to a different service area within Time Warner Cable, you'll still have a Road Runner address but your email will change. Please visit Road Runner for more details.

Can I keep my phone number?
Yes, as long as you are moving within the same general area. Simply give us a call at
888-84-CABLE and we can help you transfer your service.

All services may not be immediately available in all areas. Offer is not transferable and may not be combined with any other offer. Prices exclude applicable taxes. Subject to change without notice. Some restrictions apply. Additional charges apply for taxes, fees, Directory Assistance, Operator Services and calls to international locations. To receive all services, Digital Cable and lease of a Digital set-top box are required. Some services are not available to CableCARD customers. On Demand is an optional service available at an additional charge. HDTV set and HD terminal are required for HD service.