Billing Policies

Timing of Billing:
Charges for service start within 24 hours after service is installed. Because the service amount is billed in advance, your initial payment at time of installation will cover the time before your first regularly scheduled payment.

Please feel free to contact us using our Billing Contact Form or call our billing department at 812-232-5013 if you would like to change your payment due date.

Rates:
For detailed information on rates, click here.

Credit for Full Service Outage:
A service outage is the loss of picture or sound not caused by you, the customer, or your television set. We will issue credit upon request. To receive credit for a service outage, please contact any of our offices at 812-232-5013 or fill out our Billing Contact Form.

Returned Check Fee:
Checks returned for insufficient funds will be subject to a charge of $25.

Late Fee Policy:
Charges for service are due and payable on the date indicated on the billing statement. A late fee may be charged on balances not received within 10 days after the payment due date.

Restarting an Account Disconnected for Non-Payment:
Time Warner Cable makes an extra effort to collect on past due accounts before disconnection. The non-payment/disconnect of an account is expensive for both the company and the customer. Time Warner Cable offers several payment options and payment plans to accommodate a customer with a past due balance. If your account becomes past due and you need to make payment arrangements, please contact our office at 812-232-5013 when you receive your past due notice.

If an account is disconnected for non-payment, the following is required prior to the reconnect date: Payment of all past due balances, a reconnection fee plus an additional one month of service.

Collections:
Past due accounts may be subject to administrative and/or collection fees.