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How soon can my Digital Phone service be installed? |
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We are usually able to schedule installation in 5-11 business days. |
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| 2. |
Do I need to be home? |
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Yes. In order for Time Warner Cable to install and test your service, you to be present. |
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| 3. |
What if I can’t be home? |
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Call Time Warner Cable at 812-232-5013 to designate a friend or family member age 18 or older who will act on your behalf, approve the installation, and sign the subscriber agreement and other important documents. If you can’t find a replacement, it’s important to call 812-232-5013 at least two business days before your appointment, or you might temporarily lose telephone service. |
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| 4. |
I wasn’t home, and now my phone is out of service. What should I do? |
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Contact Time Warner Cable immediately. Call 812-232-5013 from a cell phone or friend’s phone, or contact us here and report that your phone is out of service and you need to reschedule your installation. |
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| 5. |
How long does installation take? |
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A typical installation takes 60-90 minutes. |
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| 6. |
Where does the Digital Phone modem go? |
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If you now have High-Speed Internet, we will exchange your cable modem for a new Digital Phone modem that you can also use for High-Speed Internet. Your new modem will require a phone outlet within 6 feet of your Digital Phone modem. |
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How soon will my service be activated? |
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When installation is done, Digital Phone is active. Your installer will provide your Welcome Kit; look it over to be sure you understand all aspects of your service. |
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