Live Chat is available 24 hours a day, 7 days a week.
Please note: You will not be able to downgrade or disconnect service via chat.
Please visit the Call Us section below to contact one of our customer service representatives.
Not yet a customer of Time Warner Cable and would like to order products and services online, order now.
If you prefer ordering by phone or add services, please call our Customer Service Center at:
Austin
512-485-5555Outside of Austin
800-418-8848San Antonio
210-244-0500Outside San Antonio
800-255-0501North Texas and Dallas Area
972-742-5892Outside of North Texas and Dallas Area
866-341-5930Border Corridor
800-222-5355Corpus Christi
800-222-5355El Paso
800-222-5355Golden Triangle
800-222-5355Kerrville
800-222-5355Laredo
800-222-5355Rio Grande Valley
800-222-5355South Central
800-222-5355Wichita Falls
800-222-5355Please note, authorized payment centers cannot accept Time Warner Cable equipment or make changes to your service.
Visit one of our Time Warner Cable locations below. The following services are available: sales, payments, self-install kits, box swap, product demonstration center,
and 24-hour payment drop.
Please note, not all services are available at every Time Warner Cable location. Click on the Get map and driving directions link to ensure the service you need is available.
Alamo
Alice
Archer City
Arlington
Austin
Austn
Bastrop
Beaumont
Bee Caves
Beeville
Belton
Boerne
Brownsville
Buda
Burnet
Carrizo Springs
Cedar Park
Columbus
Copperas Cove
Corpus Christi
Cotulla
Crystal City
Cuero
Dallas
Del Rio
Desoto
Dilley
Donna
Eagle Lake
Eagle Pass
Edinburg
El Paso
Elgin
Elsa
Falfurrias
Farmers Branch
Fort Hood
Fredericksburg
Fredricksburg
Freer
Garland
Georgetown
Gonzales
Grapevine
Greenville
Harker Heights
Harlingen
Houston
Irving
Jourdanton
Kerrville
Killeen
Killeen
Kyle
Laredo
Leander
Lockhart
Luling
Marble Talls
Mathis
McAllen
Mercedes
Mesquite
Mission
Nederland
New Braunfels
Orange
Palmview
Pearsall
Pflugerville
Pharr
Plano
Port Arthur
Port Isabel
Port Neches
Portland
Poteet
Raymondville
Refugio
Richardson
Rio Grande City
Robstown
Round Rock
San Antonio
San Benito
San Juan
San Marcos
Seguin
Socorro
Taylor
Temple
Universal City
Uvalde
Waco
Weslaco
West Lake Hills
Wichita Falls
Yoakum
Zapata
Where do I mail my payment?
Please include your account number on your check or money order.
| Central Texas Time Warner Cable PO Box 85100 Austin TX 78708-5100 |
North Texas Time Warner Cable Customer Relations 3301 W Royal Ln Irving TX 75063 |
| South Texas Time Warner Cable PO Box 460849 San Antonio TX 78246-0849 |