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CUSTOMER SERVICE OPTIONS

TWC Local Offices

You can pay your bill in person or call us with any questions at our support centers:

Time Warner Cable

3225 Maurine St.
Wichita Falls, Texas 76306-6828
Office (800) 222-5355
Lobby hours:
M-F: 9:00 am - 6:00 pm
Sat: 9:00 am - 1:00 pm
Sun: Closed

Location Map

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New Orders & Customer Service

To order new services, or to transfer services, please call:

Main Office: (800) 222-5355
Billing hours: M-F: 8 AM - 5:30 PM and Sat. 8 AM - 12 Noon
Repair hours: 24/7

Or, contact us by email.

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Payment Options

Online:
Sign up for free online payment management with our PayXpress service to
arrange one-time or automatic monthly payments.

By Phone:
(800) 222-5355

In-Person:
See TWC Local Offices for in-person payment information.

By Mail:
Time Warner Cable
P.O. Box 650047
Dallas, TX 75265-0047

Late Payment Mail:
Time Warner Cable
3225 Maurine St.
Wichita Falls, Texas 76306-6828

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Road Runner Support

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Using This Website

For technical help using this web site, or to report broken links, please use our support form.

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Law Enforcement Subpoena Information

If you are a law enforcement agency seeking information about how to obtain records from Time Warner Cable, please click here for instructions.

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Page Published On: 11/24/2008