Billing Policies

Timing of Billing:
Charges for service start within 24 hours after service is installed. Because the service amount is billed one month in advance, your initial payment at time of installation will cover the first 30 days. Your first actual bill will arrive about 10 days after installation and will cover the next 30 days.

Rates:
For detailed information on rates, click here.

Credit for Full Service Outage:
A service outage is the loss of picture or sound not caused by you, the customer, or your television set. We will issue credit upon request. To receive credit for a service outage, please contact us or fill out our Billing Contact Form.

Returned Check Fee:
Checks returned for insufficient funds will be subject to a charge. Please visit our Rate Card for details.

Late Fee Policy:
Charges for service are due and payable on the date indicated on the billing statement. A late fee is charged on balances at 45 days past due. Please visit our Rate Card for details. Converters will be deactivated at 50 days and disconnect orders issued at 52 days.

Restarting an Account Disconnected for Non-Payment:
Time Warner Cable makes an extra effort to collect on past due accounts before disconnection. The non-payment/disconnect of an account is expensive for both the company and the customer. Time Warner Cable offers several payment options and payment plans to accommodate a customer with a past due balance. If your account becomes past due and you need to make payment arrangements, please contact us when you receive your past due notice.

If we have not received your payment within 47 days of the billing statement, your cable converter may be disabled or your cable service disconnected within 54-60 days of the due date of your unpaid bill. To reinstate your cable service after it has been disconnected for non-payment, a payment of all past due charges, late fees and a reconnection charge must be paid.

Collections:
Past due accounts may be subject to administrative and/or collection fees.