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Faster Internet Speeds Now Available to All Time Warner Cable Customers in Dallas

‘TWC MAXX’ transformation complete and on schedule

Release Date: 10/15/2015

DALLAS (OCTOBER 15, 2015) – Time Warner Cable (TWC) has completed the rollout of faster Internet speeds to all its customers in the Dallas area, with the fastest offering, Ultimate Internet, delivering download speeds up to 300 megabits per second. Customers with any of the six Internet plans offered by TWC in its Dallas service area have access to faster speeds at no additional monthly cost, with customers experiencing speeds up to six times faster, depending on their current level of Internet service. Customers may need to upgrade their modem to access the increased speeds.

The faster Internet speeds mark the completion of the “TWC Maxx” rollout in Dallas. The speed upgrades are available throughout the Metroplex, including the following communities:

“We know access to faster Internet is important to our customers, and with the completion of TWC Maxx, all of our customers in the Dallas area have access to faster speeds at no additional monthly cost,” said Ike Wells, regional vice president of operations for Texas. “Faster and more reliable Internet, more HD video and enhanced network reliability are just the beginning of the benefits our customers will enjoy from TWC Maxx.”

Faster Speeds for TWC Business Services Customers

TWC’s business customers also have access to the new faster speed plans, with speed plans of 100 x 10, 200 x 15 and 300 x 20 as new options. These new options complement the existing tiers of Internet services available for businesses, which also include a symmetrical, fiber-based Internet service that delivers speeds of up to 10 x 10 gigabits per second.

In all, Time Warner Cable is investing almost $60 million in the Dallas area to bring customers these faster speeds and other service enhancements. Additional components of TWC’s new customer experience with TWC Maxx include:

New TV Experience

Along with ultra-fast Internet speeds, TWC Maxx includes access to an all-digital TV lineup. A 100% digital lineup brings customers better picture and sound and frees up capacity in the network for additional channels, more than 20,000 On Demand choices — growing to more than 25,000 by the end of the year, new features and even faster Internet speeds in the future.

The advanced TV experience also includes an Enhanced DVR, which lets customers simultaneously record up to six different programs, and the ability to save up to 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model.

Rock-Solid Network Reliability

As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.

Along with TWC Maxx, Time Warner Cable has activated almost 8,000 TWC WiFi® Hotspots, located both in popular outdoor areas and in indoor small business locations throughout Dallas like restaurants, cafes, hair salons and doctor’s offices. Qualified customers can currently enjoy more than 1,000 outdoor hotspots in high traffic locations, with more hotspots to be added through 2015. Some popular outdoor hotpot locations include:

  • Downtown/central Grapevine
  • Design District
  • Southwest Med Center District
  • Oak Lawn/Turtle Creek (including Reverchon Park)
  • Uptown
  • Deep Ellum/Baylor University Medical Center
  • University Park
  • Highland Park
  • Galleria area
  • Downtown/central Plano
  • Downtown/central Arlington

TWC WiFi is available free to Time Warner Cable residential Internet customers with qualifying service tiers (minimum Standard or Extreme) and all Business Class Internet customers.

To view a TWC WiFi coverage map, customers can visit twc.com/wificoverage or download the free TWC WiFi Finder app available in Google Play and the Apple App Store. For more information about Time Warner Cable WiFi®, visit twc.com/wifi.

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at twc.com, twcbc.com and twcmedia.com.

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