SAN DIEGO – Time Warner Cable (TWC) begins the rollout of faster Internet speeds this week, with the first wave of customers in San Diego receiving access to Internet speeds of up to 300 Mbps. All six of TWC’s Internet plans will see significant speed increases this year as part of the “TWC Maxx” launch that features ultrafast Internet speeds, state-of-the-art TV services and best-in-class reliability.
TWC begins the rollout on a hub-by-hub basis this week, with the majority of San Diego customers receiving faster speeds over the course of the next month and all customers in the company’s San Diego footprint receiving faster speeds in 2016.
“Our customers have asked for faster Internet speeds and we’re now able to deliver them at no additional cost to all of our customers in the San Diego area,” said Deborah Picciolo, senior vice president of operations for Time Warner Cable. “This is just the beginning of the benefits customers will see from our TWC Maxx initiative that will enhance our Internet, video and reliability.”
Some customers will need to switch out their modems to receive the faster speeds. They will be communicated with via mail, email and phone messages with reminders on how to obtain a new modem.
Along with TWC Maxx, Time Warner Cable has rolled out more than 1,100 TWC WiFi® Hotspots located in both popular outdoor areas and indoor small business locations throughout San Diego, like restaurants, cafes, salons and shopping malls, with more hotspots to be added through 2016. TWC WiFi is available free to Time Warner Cable residential Internet customers with qualifying service tiers (minimum Standard or Extreme) and all Business Class Internet customers.
The key components of TWC’s new customer experience with TWC Maxx are:
New Internet Experience for Residential Customers
The Internet transformation beginning this month includes speed increases on TWC residential Internet plans, with customers experiencing increases up to six times faster, depending on their current level of Internet service. For example, customers who subscribe to Standard, formerly up to 15 Mbps, will now receive up to 50 Mbps; customers who subscribe to Extreme, formerly up to 30 Mbps, will now receive up to 200 Mbps; and customers who subscribe to Ultimate, formerly up to 50 Mbps, will receive up to 300 Mbps, at no extra charge.
New TV Experience
The advanced TV experience includes an Enhanced DVR, available now, which lets customers simultaneously record up to six different programs, and the ability to save 150 hours of high-definition (HD) programming on its 1TB (terabyte) hard drive, which is twice the storage of the largest prior model. Customers will also have access to an all-digital lineup and an expanded On Demand library that features more than 30,000 titles.
Rock-Solid Network Reliability
As TWC has committed to new network performance standards companywide, this initiative will include a stringent review and upgrade of every network connection site (referred to as hubs) to ensure optimum service levels are delivered to every neighborhood. Each TWC hub serves thousands of customers with TV, Internet and phone services.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.