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Time Warner Cable to Add 20 Technical Support Call Center Representative Jobs in Florence, KY

Release Date: 05/26/2015

Florence, KY – Due to continued growth, Time Warner Cable is looking to increase its customer service technical support workforce by 20 at its Florence, Ky., operations in the next months.

"Time Warner Cable's decision to expand new job opportunities in Northern Kentucky is a win-win for Florence and this region," stated State Rep. Sal Santoro, R-Florence. "This announcement means new products and services for our residents, providing a boost to our local economy and most importantly, good jobs for individuals looking for a career."

"We are looking to fill a number of technical support representative positions in our Florence office, which provides many employment opportunities for this region of the state," said Kathy Chamberlain, Regional Vice President of Customer Care at Time Warner Cable. "With the roll out of new products and services this year, the increased workforce is needed to assist customers."

Time Warner Cable will be hosting a job fair on Wednesday, May 27, from 10 a.m. to 3 p.m. at 7906 Dixie Highway in Florence, Ky.

During the fair, candidates will have the opportunity to meet hiring leaders and assess the company culture, while learning about hours, pay, and training. Those wanting to move forward will have an interview.

Technical support representatives will provide residential customers with high-level, advanced technical support specifically for Time Warner Cable data, video and voice products. This position responds to and resolves individual service issues and proactively identifies and responds to network problems and service stability concerns. This position proactively utilizes all diagnostic and monitoring tools available to ensure uninterrupted service for all of our customers.

Job requirements include basic working knowledge of terminal-related equipment, strong PC hardware and software skills, networking experience, excellent communication, multi-tasking and prioritizing skills.

All positions offer competitive compensation structures and an extensive benefits package. Job applicants should bring updated copies of their resume and dress in business appropriate attire.

Applicants must apply online prior to event at http://jobs.twc.com using code 165963.

 

About Time Warner Cable

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services. Time Warner Cable Media, the advertising sales arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.twc.com, www.twcbc.com and www.twcmedia.com.

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