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Time Warner Cable Announces New Organizational Structure

Company Management Organized by Customers Served

Release Date: 01/23/2013

NEW YORK – Time Warner Cable Inc. (NYSE: TWC) today announced changes to its organizational structure.

“For the past several years, we’ve been evolving the organizational structure of the Company to reflect changes in the composition of our business, in the competitive environment and in our customers’ expectations,” said Glenn Britt, Chairman and Chief Executive Officer. “Today we are announcing the final step in our evolution from decentralized, geographic operating units to a more centralized structure with standardized operations.”

Going forward, Time Warner Cable’s management structure will no longer be defined by geographic regions; instead, the company will be organized by reference to the customer served (residential, business or media clients) and the functions necessary to serve those customers.

TWC will have three business units: Residential Services, Business Services and Media Services, reporting to Rob Marcus, President and Chief Operating Officer. Those business units will be supported by newly centralized Technology and Network Operations, Human Resources, Finance and Communications groups, in addition to the already centralized Law, Government Relations, Programming, Strategy and New Business groups.

“Significant changes in our business environment have created the need for significant changes in the way we organize our work,” Marcus said. “To deliver our customer, employee and investor expectations, we need a company structure designed for the future – one company, aligned in its objectives from top to bottom. Our new structure will ensure consistency across our enterprise, streamline decision making, accelerate product development and deployment, enable us to achieve functional excellence, and enhance the capability and reliability of our network. In addition, creating a separate management structure for Business Services reflects its increasing importance, and positions us to fully capitalize on this significant growth opportunity.”

Effective immediately:

All Residential Services operations will report to Bill Goetz, who will become EVP and Chief Operating Officer, Residential Services. The Residential Services leadership team will include:

  • Jeff Hirsch, who will become EVP and Chief Marketing and Sales Officer, Residential Services;
  • John Keib, who will assume the new role of EVP and Chief Care and Technical Operations Officer, Residential Services;

Media Services will continue to be led by Joan Gillman, EVP and Chief Operating Officer, Media Services.

Business Services will be led by a new EVP and Chief Operating Officer, Business Services. A search will be conducted to fill this critical role with the assistance of Gerry Campbell, EVP, Business Services, who will retire in June. Campbell, along with Business Services Presidents Ken Fitzpatrick and Craig Collins, will report to Marcus in the interim.

Technology and Network Operations will be headed by Mike LaJoie, who will serve as EVP and Chief Technology and Network Operations Officer. The Technology and Network Operations leadership team will include:

  • Frank Boncimino, SVP and Chief Information Officer
  • Dave Flessas, SVP Network Operations Center and Operations Support
  • Mike Hayashi, EVP, Architecture, Development and Engineering
  • Henry Hryckiewicz, SVP, Business/Residential Field Network Engineering Operations
  • Jim Ludington, SVP, Technology Business Operations
  • James Manchester, SVP, Applications Operations
  • Howard Pfeffer, SVP, Broadband Engineering and Technology
  • Matt Stanek, SVP, Core, Metro and Regional Network Operations
  • Matt Zelesko, SVP, Converged Technology Group

Companywide responsibility for Finance, Communications and Human Resources will be consolidated respectively under the leadership of Irene Esteves, EVP and Chief Financial Officer, Ellen East, EVP and Chief Communications Officer, and Peter Stern, EVP and Chief Strategy, People and Corporate Development Officer.

About Time Warner Cable
Time Warner Cable Inc (NYSE:TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at,, and

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