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Time Warner Cable and the National Emergency Number Association Team Up for E9-1-1 PSA

Release Date: 03/28/2006

Stamford, CT and Arlington, VA – February 22, 2006 - Time Warner Cable today publicly unveiled a new Public Service Announcement (PSA) created and produced on behalf of the National Emergency Number Association (NENA). The PSA reinforces the benefit and importance of Enhanced 9-1-1 (E9-1-1) service and features to consumers.

“The National Emergency Number Association recognizes that Time Warner Cable, as a phone service provider, understands the importance of E9-1-1. We were happy to work with Time Warner Cable in this instance and appreciate their continued support of NENA as well as their dedication to the safety of their customers,” said David Jones, National President, NENA.

Time Warner Cable continues to put the safety of its Digital Phone customers first. This includes maintaining a rapport with local Public Safety Answering Point (PSAP) personnel and establishing a relationship with NENA chapters in Time Warner Cable markets. In June of 2005, Time Warner Cable participated in NENA’s 24th Annual Convention where Digital Phone’s E9-1-1 delivery was highlighted. The PSA, which was filmed in August, begins airing in February in Time Warner Cable markets, is yet another step in that commitment. Neither Time Warner Cable nor any other service provider is mentioned in the spot.

“We believe Enhanced 9-1-1 is a critical offering, which is why we have always provided it to our Digital Phone customers. We are pleased to work with the National Emergency Number Association to get this message out to the public,” said Sam Howe, Chief Marketing Officer, Time Warner Cable.

Digital Phone service was first launched in May 2003. Since then customers throughout the country have enjoyed the benefits and cost savings of this residential service which includes unlimited local, in-state and long distance calling throughout the U.S., Canada and Puerto Rico for one low monthly price. Time Warner Cable Digital Phone, like most traditional phone service providers, automatically reports the telephone number and location of 9-1-1 calls made by Digital Phone customers, a capability called Enhanced 9-1-1. E9-1-1 service is one of the many standard features offered with Digital Phone service.

When Digital Phone customers dial 9-1-1, their calls are routed to the Public Service Answering Point (PSAP) Emergency Response Center where the local dispatcher is automatically be provided with that customer’s address and call back number. Digital Phone calls traverse Time Warner Cable’s private network instead of the public Internet network, increasing reliability and enabling Time Warner Cable to control the quality and security of telephone calls made by its customers. In connection with its Digital Phone service, Time Warner Cable is a member of the NENA’s E9-1-1 Next Generation Partnership Program.

About The National Emergency Number Association
NENA’s mission is to foster the technological advancement, availability and implementation of a universal emergency telephone number system. In carrying out its mission, NENA promotes research, planning, training and education. The protection of human life, the preservation of property and the maintenance of general community security are among NENA’s objectives. With more than 7,000 members in 46 chapters across the U.S. and Canada, NENA serves as “The Voice of 9-1-1” through policy advocacy, the establishment of national standards, certification and testing programs, and a wide variety of educational offerings. For more information, visit

About Time Warner Cable
Time Warner Cable owns and manages cable systems serving subscribers in 27 states, which include some of the most technologically advanced, best-clustered cable systems in the country with more than 75% of the Company's customers in systems of 300,000 subscribers or more. Utilizing a fully upgraded advanced cable network and a steadfast commitment to providing consumers with choice, value and quality customer care, Time Warner Cable is an industry leader in delivering advanced products and services such as video on demand, high definition television, digital video recorders, high-speed data, wireless home networking and Digital Phone. Time Warner Cable is a subsidiary of Time Warner Inc. (NYSE: TWX).


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