A group of Charlotte Time Warner Cable technicians are among the very first graduates of a N.C. Department of Labor Apprenticeship program. An official graduation ceremony was held for more than 20 techs at Time Warner Cable in Charlotte on October 13th.
The apprentices are in the first group to finish Time Warner Cable’s broadband technician apprenticeship program. Apprenticeship combines on-the-job training with classroom instruction. “The TWC/NCDOL Apprenticeship program is integral to the success of our technicians’ career development and our customer experience,” says Kenny Hulsey, senior manager, technical training for Time Warner Cable’s Carolina region. “Through defined processes, classroom related instruction, assessments at each level and on-the-job training our technicians become knowledgeable in all of our core products and are prepared to provide the best customer experience available when installing and servicing our products”.
The N.C. Department of Labor’s Apprenticeship and Training Bureau helps community colleges, technical institutions, universities and individual employers come together to provide exceptional training that gives apprentices a competitive edge in the current global economy. “I commend Time Warner for working with the Department of Labor to implement an Apprenticeship program for its broadband technicians,” says North Carolina Labor Commissioner Cherie Berry. “The program has proven to be successful for the company and beneficial for employees. This commitment will ensure the best possible customer service to Time Warner cable users. I applaud Timer Warner for investing in its workers’ career advancement.”
The broadband technician apprenticeship program involves 6,000 hours of on-the-job training and 472 hours of classroom instruction over the course of three years. The program will be expanded to several other areas of Time Warner Cable’s Carolina Region, beginning with Raleigh area technicians in November.
About Time Warner Cable
Time Warner Cable’s Carolina Region provides video, Internet and telephone services to more than 1.9 million customers in 442 cities and towns across North and South Carolina. Time Warner Cable is the second-largest cable operator in the U.S., with technologically advanced, well-clustered systems located mainly in five geographic areas — New York state (including New York City), the Carolinas, Ohio, southern California (including Los Angeles) and high-speed data and voice services.